Last Updated: 21/09/2024
Welcome to www.carelearning.org.uk (the “Website”), operated by Care Learning (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our Website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information: Information that identifies you personally, such as your name, email address, mailing address, phone number, and other information you provide when you register on our Website, subscribe to our newsletter, complete a form, or communicate with us.
b. Non-Personal Information: Information that does not identify you personally, such as your IP address, browser type, operating system, referring URLs, and information on your usage of our Website.
2. How We Use Your Information
We may use the information we collect for the following purposes:
a. To provide and improve our services: We may use your information to operate, maintain, enhance, and provide all features of our Website, to provide services and information that you request, and to respond to comments and questions.
b. To personalise your experience: We may use your information to understand and analyse the usage trends and preferences of our users, to improve the Website, and to develop new products, services, features, and functionality.
c. To communicate with you: We may use your information to send you updates, newsletters, marketing communications, and other information that may be of interest to you, subject to applicable laws and your preferences.
d. To comply with legal obligations: We may use your information to comply with legal and regulatory requirements, and to respond to lawful requests, court orders, and legal processes.
3. How We Protect Your Information
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot ensure or warrant the absolute security of any information you transmit to us.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described below:
a. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service.
b. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.
c. Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of some or all of our assets, your information may be transferred as part of the transaction, to the extent permitted by law and provided that the receiving party agrees to protect your personal information in a manner consistent with this Privacy Policy.
5. Your Rights and Choices
a. Access and Update: You have the right to access and update your personal information. You can review and change your personal information by logging into your account on our Website or by contacting us directly.
b. Opt-Out: You may choose not to receive marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.
c. Data Deletion: You may request the deletion of your personal information by contacting us. We will take reasonable steps to delete your information from our records, except where required by law.
6. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete it immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any updates on this page and update the “Last Updated” date at the top of this Privacy Policy. By continuing to use our Website after such revisions take effect, you accept and agree to the terms of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us.
10. Ezoic Services
This website uses the services of Ezoic Inc. (“Ezoic”). Ezoic’s privacy policy is here. Ezoic may employ a variety of technologies on this website, including to display advertisements and enable advertising to visitors of this website. For additional information about Ezoic’s advertising partners, please see Ezoic’s Advertising Partner Page here.
Care Learning
Email: info@carelearning.org.uk
By using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.
Care Learning customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
info@carelearning.org.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
- Directly from you
How long we keep information
We will keep information as long as you are subscribed to our mailing list or registered as a user on carelearning.org.uk
Who we share information with
Data processors
MailChimp
This data processor does the following activities for us: Manage subscribers for mailing list. Only first name and email address collected.
Claspo
This data processor does the following activities for us: Stores a lead user information including email address, date subscribed and source URL subscribed.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Ezoic Services
This website uses the services of Ezoic Inc. (“Ezoic”), including to manage third-party interest-based advertising. Ezoic may employ a variety of technologies on this website, including tools to serve content, display advertisements and enable advertising to visitors of this website, which may utilize first and third-party cookies.
A cookie is a small text file sent to your device by a web server that enables the website to remember information about your browsing activity. First-party cookies are created by the site you are visiting, while third-party cookies are set by domains other than the one you’re visiting. Ezoic and our partners may place third-party cookies, tags, beacons, pixels, and similar technologies to monitor interactions with advertisements and optimize ad targeting. Please note that disabling cookies may limit access to certain content and features on the website, and rejecting cookies does not eliminate advertisements but will result in non-personalized advertising. You can find more information about cookies and how to manage them here.
The following information may be collected, used, and stored in a cookie when serving personalized ads:
- IP address
- Operating system type and version
- Device type
- Language preferences
- Web browser type
- Email (in a hashed or encrypted form)
Ezoic and its partners may use this data in combination with information that has been independently collected to deliver targeted advertisements across various platforms and websites. Ezoic’s partners may also gather additional data, such as unique IDs, advertising IDs, geolocation data, usage data, device information, traffic data, referral sources, and interactions between users and websites or advertisements, to create audience segments for targeted advertising across different devices, browsers, and apps. You can find more information about interest-based advertising and how to manage them here.
You can view Ezoic’s privacy policy here, or for additional information about Ezoic’s advertising and other partners, you can view Ezoic’s advertising partners here.