Terms and Conditions

Terms at a glance

This summary explains the main points. It does not replace the full Terms and Conditions below. By using Care Learning or creating an account, you agree to the full terms.

  • Who may register: Learner accounts are for individuals who are studying or working in the UK health and social care sector. Training providers, competitors, content resellers and people carrying out market or competitor research must not register.
  • Educational content: Our courses and resources provide general education and information. They are not personal medical, clinical, legal, financial or regulatory advice.
  • Check important information: Law, official guidance and professional practice can change. Before applying course content, check current authoritative sources and follow your employer’s policies, local procedures and professional requirements.
  • Certificates are not qualifications: A Care Learning certificate records course completion. It does not confer a regulated qualification, establish competence, replace professional registration or authorise a clinical or regulated activity.
  • Use your own account: Keep your sign-in details private. Do not share your account, and tell us promptly if you believe somebody else has accessed it.
  • Inactive accounts: If we have no successful sign-in or relevant learning activity recorded for 12 calendar months, we may send account reminders. Accounts are not deleted automatically or in bulk. Each account is reviewed individually before deletion.
  • Use the service fairly: Automated access, content scraping, bulk downloading, unusually rapid course completion, advertising or monitoring bypasses and other misuse may result in access being restricted or withdrawn.
  • Respect our content: Course materials are for your personal, non-commercial learning. You must not copy, republish, sell, distribute, scrape or commercially reuse them without written permission.
  • Paid content: If we offer paid content, the price, access arrangements and any additional purchase terms will be shown before you place an order. Applicable consumer rights are not affected.
  • Learning records and privacy: We process account details, course activity, assessment results and certificate records to operate the learning service. More information appears in the Privacy Notice in Part 2.
  • Age restriction: Care Learning is not intended for anyone under 18.
  • Changes to these terms: We may update these terms. We will take reasonable steps to notify registered users before a material change takes effect.

Questions about these terms can be sent to info@carelearning.org.uk.

Part 1: Terms and Conditions of Use

1. About these terms

These Terms and Conditions of Use govern access to and use of carelearning.org.uk, its learner accounts, courses, assessments, certificates and other content or services made available through the website. In these terms, these are together called the Service.

References to Care Learning, we, us and our mean the operator of carelearning.org.uk. References to you and your mean the person who accesses or uses the Service.

By using the Service or creating an account, you confirm that you have read and agree to these terms. If you do not agree, you must not use the Service.

The Privacy Notice in Part 2 explains how we process personal information in connection with the Service.

2. Eligibility and registration

2.1 Learner eligibility

Learner registration is restricted to individuals who are currently studying or working in the health and social care sector in the United Kingdom.

The Service is not intended for children under 18, anyone under 18 must not create an account or use the Service.

2.2 Restricted registrations

The following people and organisations must not create or use a learner account:

  • training providers, training agencies or organisations whose principal activity includes delivering or reselling training;
  • competitors, content resellers or anyone seeking to copy, commercialise or redistribute Care Learning content;
  • anyone registering to conduct market research or competitor research; and
  • anyone acting for a person or organisation described above.

Creating an account using false, misleading or concealed information is prohibited and accounts will be removed.

2.3 Lesson-access limits

We may limit the number of lessons that an account can access within a month. We reserve the right to apply this limit to any learner account.

3. Learner accounts and security

3.1 Account information and security

You must provide accurate account information and use only your own account. You must not share your username, password or other sign-in credentials.

You are responsible for taking reasonable steps to protect your account and for activity carried out using your credentials. Please notify us promptly at info@carelearning.org.uk if you believe that your account has been accessed without permission.

We may require you to reset your password or take another reasonable security step where this is needed to protect your account, other learners or the Service.

3.2 Inactive accounts and reminders

We may review a learner account when we have no successful sign-in or relevant learning activity recorded for 12 calendar months.

Our inactive-account process is:

  • We send a first account reminder to the learner’s registered email address.
  • If the account remains inactive, we may send a final warning seven days later.
  • If there is still no recorded activity after a further seven days, the account may be placed in a manual deletion-review queue.
  • Accounts are not deleted automatically or in bulk.
  • An authorised administrator reviews each account individually before deciding whether deletion should proceed.
  • A successful sign-in, relevant learning activity, administrative hold or another valid reason may prevent deletion.

Accounts that have never started a course are assessed using the same inactive-account process.

A learner can normally keep their account active by signing in before the stated deadline. Learners can contact us if they have forgotten their password, cannot access their account or believe our activity information is incorrect.

This inactive-account process is separate from any suspension or removal resulting from ineligibility, misuse or breach of these terms.

3.3 Consequences of account deletion

If an account is deleted, the learner will lose access to:

  • their Care Learning account;
  • course enrolments and progress;
  • course completion history;
  • certificates available through the account; and
  • other learner records or downloads that require access to the account.

We may retain limited financial, security, support, complaint, legal or certificate-verification records where we have a lawful and documented reason to do so. Further information appears in the Privacy Notice in Part 2.

4. Acceptable use

You may use the Service only for lawful, personal and non-commercial learning. You must not use it in a way that interferes with another person’s rights or use of the Service.

You must not:

  • harass, threaten or cause distress to another user;
  • submit unlawful, abusive, obscene or harmful material;
  • introduce malware or attempt to compromise the security or operation of the Service;
  • gain or attempt to gain unauthorised access to an account, system or data;
  • use bots, scripts, automated tools or bulk processes to access or complete courses;
  • scrape, harvest, extract or systematically record course or website content;
  • complete lessons or courses at a speed or in a manner reasonably indicating automated use, account sharing or other misuse;
  • bypass or interfere with advertising, analytics, access controls, monitoring or reasonable rate limits;
  • use learner accounts for market research, competitor research or service benchmarking;
  • impersonate another person or misrepresent your eligibility; or
  • help another person to carry out a prohibited activity.

5. Ownership and permitted use of content

The Service and its content, including text, assessments, software, graphics, photographs, audio, video and the selection and arrangement of those materials, belong to Care Learning or the relevant rights holder. They are protected by applicable intellectual property laws.

We give you a limited, personal, non-exclusive, non-transferable and revocable permission to access the Service for your own non-commercial learning while you comply with these terms.

You may allow your browser to cache material needed to display the Service. You may also print or download a reasonable number of pages for your own personal study, provided that you do not alter the material or remove any copyright or ownership notice.

Unless we have given you written permission, you must not:

  • copy, reproduce, republish, distribute, sell, sublicense or commercially exploit any part of the Service;
  • modify the content or create adaptations or derivative materials from it;
  • separate an illustration, photograph, video, audio item or graphic from its accompanying context for reuse elsewhere;
  • make course content available to another person or organisation;
  • use the content to provide training to third parties; or
  • use the content to develop, compare, train or improve another commercial service, dataset or automated system.

If you use the content in breach of these terms, your permission to use it ends immediately. We may require you to delete or return copies that you have made.

6. Learning content and learner responsibilities

6.1 Educational purpose

Care Learning courses and resources provide general education and information. They do not amount to personal medical, clinical, legal, financial, regulatory or other professional advice. They must not be treated as instructions for managing a particular person, incident or workplace situation.

Course content does not replace practical instruction, workplace induction, supervision, assessed competence or training that an employer, regulator, professional body or law requires.

6.2 Accuracy and changes in practice

We take reasonable care when preparing and reviewing content. However, legislation, official guidance, professional standards and accepted practice can change. Content may not address every circumstance and may not be suitable for every role, organisation or location.

Before applying information obtained through the Service, you must:

  • check the current position using appropriate official or authoritative sources;
  • follow your employer’s policies, risk assessments and local procedures;
  • comply with the requirements of any relevant law, regulator or professional body; and
  • obtain appropriate advice, practical training, equipment, supervision or authorisation where the activity requires it.

If different sources or local procedures conflict, do not rely on the course to resolve the conflict. Ask your employer, professional regulator or an appropriately qualified professional.

6.3 Suitability of courses

You are responsible for deciding whether a course is appropriate for your role, learning needs and professional requirements. If you are uncertain, obtain advice from your employer, professional regulator or an appropriately qualified trainer before enrolling or applying the content in practice.

Completing a course does not guarantee that you will pass an assignment, qualification, workplace assessment or other external assessment.

6.4 Clinical and regulated activities

You must not use a Care Learning course as authority to diagnose, treat, perform a clinical procedure or undertake any regulated activity.

Before undertaking such an activity, you are responsible for ensuring that you have the qualifications, registration, assessed competence, practical training, equipment, supervision and employer authorisation required for it.

Where a course describes a clinical procedure or safety practice, you must obtain any required practical and supervised training before attempting the activity.

6.5 Examples and content-production methods

Unless the content states otherwise, example answers, photographs, names and scenarios used for learning purposes are fictional or illustrative and should not be taken to describe a real person, workplace or event.

We may use a combination of internal authors, external writers, guest contributors, user-submitted material, outsourced services and AI-assisted tools when producing content. The method used to produce material does not remove your responsibility to carry out the checks described in this section before applying it in a professional context.

6.6 Reporting a possible error

If you believe content may be inaccurate or out of date, please contact info@carelearning.org.uk or use the available feedback function. We will assess the information provided and, where appropriate, correct or clarify the affected material. We are not required to adopt every suggestion or item of feedback.

6.7 CPD accreditation

Courses displaying a current CPD HSC Accredited mark have been accredited by CPD HSC following successful review against its CLEAR CPD Framework. Accreditation applies only to the named course and for the validity period shown in its Accreditation Record.

CPD accreditation provides course-level quality assurance. It does not make the course a regulated qualification, demonstrate an individual learner’s workplace competence or guarantee acceptance by every employer, regulator or professional body. Learners must continue to check current official guidance and follow their employer’s policies, local procedures and professional requirements.

7. Course completion and certificates

A Care Learning certificate confirms that the named learner completed the course identified on the certificate in accordance with the completion rules used by the Service.

A certificate does not, by itself:

  • confer a regulated or vocational qualification;
  • provide professional registration or accreditation;
  • establish that the learner is competent to perform a particular activity;
  • authorise the learner to diagnose, treat or perform a clinical procedure; or
  • establish that an employer, regulator or professional body will accept the course as satisfying its requirements.

You are responsible for confirming whether a course and certificate meet the requirements relevant to your role. We may retain certificate and completion records where this is necessary for verification, legal, financial, security or other legitimate purposes, as described in the Privacy Notice.

8. Third-party content and links

The Service may link to or refer to websites and resources operated by other organisations. These resources are provided for convenience or further learning.

We do not control external websites and cannot guarantee that their content, availability, security or privacy practices will remain accurate or appropriate. A link does not, by itself, mean that Care Learning endorses the external organisation or all of its content.

You should check important third-party information against the originating organisation and other authoritative sources relevant to your role. When leaving Care Learning, review the external website’s own terms and privacy information.

9. User submissions

If the Service allows you to upload an assignment, photograph, forum post, comment or other material, you must have the right to submit it. You must not upload unlawful content or another person’s confidential, copyrighted or personal information without appropriate authority.

Do not upload special category or other sensitive personal information unless the Service specifically asks for it and you are authorised to provide it.

You retain ownership of material that you submit. You give Care Learning a non-exclusive, royalty-free permission to store, reproduce and display it within the Service to the extent needed to administer the relevant course, provide support, maintain records and carry out internal quality improvement.

We will not publish your personal information outside the Service on the basis of this permission alone.

10. Paid content and consumer cancellation

This section applies if Care Learning offers a paid course or another paid digital service.

Before an order is placed, the applicable price, access arrangements and any product-specific conditions will be displayed at checkout or otherwise provided to you. Payment may be processed by an authorised third-party payment provider. Care Learning does not store full payment-card details where payment is handled by that provider.

If you purchase as a consumer, you may have a legal right to cancel the contract within 14 days of entering into it. Details of how to cancel will be provided at checkout or in the order confirmation.

If you ask us to provide immediate access to digital content during the cancellation period, we will ask for your express consent to immediate supply and your acknowledgement that your cancellation right will be lost when supply begins. That right is lost only where the legal requirements for immediate supply have been met.

Nothing in this section reduces a refund, repair, replacement, price-reduction or other remedy available under applicable consumer law. Any additional cancellation or refund terms presented for a particular product operate alongside those statutory rights.

11. Availability, maintenance and security

We aim to keep the Service available, but we do not guarantee continuous or error-free access. The Service may be unavailable because of maintenance, security work, technical faults, internet or hosting failures, or circumstances outside our reasonable control.

Where reasonably practicable, we will give registered learners advance notice of planned work likely to cause significant disruption.

We use reasonable technical and organisational measures to protect the Service and learner information. No online system can be guaranteed to be completely secure or free from harmful components. You are responsible for keeping your own device, browser, software and security protection appropriately updated.

Nothing in this section limits a right or remedy that the law gives you.

12. Suspension and termination

We may temporarily restrict or suspend an account where we reasonably believe this is necessary to:

  • investigate suspected misuse, automated access, scraping, account sharing or unusually rapid course completion;
  • protect the Service, its content, another learner or a third party;
  • respond to a security incident or legal requirement; or
  • investigate a suspected breach of these terms.

Where reasonably possible, we will tell the account holder why access has been restricted and provide an opportunity to explain or remedy the issue before permanent closure.

We may close an account immediately where the breach is serious or cannot be remedied, where information supplied during registration is materially false, where continued access presents a material security or legal risk, or where this is required by law.

We may close an account if misuse continues after a warning or reasonable opportunity to remedy it. We may also prevent future registration. Where we reasonably believe conduct is unlawful or must be reported, we may provide relevant information to a regulator, professional body or law-enforcement authority where permitted or required by law.

When an account closes, the permission to access and use the Service ends. Provisions concerning intellectual property, submitted content, liability, privacy, governing law and any other provision intended to continue will survive closure.

If we discontinue paid access for reasons unrelated to your breach, any entitlement to continued access or a refund will be determined under the applicable purchase terms and consumer law.

13. Changes to the Service or these terms

We may change the Service or these terms to reflect changes in the law, technology, security requirements, our services or the way the learning platform operates.

The current version will be published on the website. Where a change is material, we will take reasonable steps to notify registered users before it takes effect. Continuing to use the Service after the effective date of the updated terms means that you accept the updated version.

If a material change adversely affects paid access and you are a consumer, this section does not remove any cancellation, refund or other remedy available under applicable law.

14. Liability and statutory rights

14.1 Rights that are not excluded

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • a breach of a right or obligation that cannot lawfully be excluded or limited; or
  • any other liability that the law does not allow us to restrict.

If you use the Service as a consumer, your statutory rights are not affected. This includes applicable rights concerning digital content and services being supplied as described, with satisfactory quality and with reasonable care and skill.

14.2 Consumer loss

Where you use the Service as a consumer, Care Learning is responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not reasonably foreseeable, was not caused by us, or relates to a business or professional activity undertaken by someone acting as a consumer.

14.3 Reliance on educational content

To the extent permitted by law, Care Learning is not responsible for loss caused by a learner:

  • treating general educational material as advice for a particular person, incident or situation;
  • failing to check current official guidance, workplace procedures or professional requirements;
  • acting outside their qualifications, competence, role or authority; or
  • attempting an activity without the training, equipment, supervision or approval required for it.

These exclusions apply only to the extent that the learner’s act or omission caused or contributed to the loss. They do not exclude Care Learning’s responsibility for its own negligence or breach of a legal duty.

14.4 Business and professional losses

Subject to section 14.1, Care Learning is not responsible for loss of business, profit, revenue, contracts, anticipated savings or goodwill, or for indirect or consequential loss, arising from use of the Service for a business or professional purpose.

No financial cap on Care Learning’s liability is created by this section.

15. Complaints

If you have a complaint about the Service or paid content, please contact info@carelearning.org.uk and provide enough information for us to investigate.

If you are a consumer and a complaint concerning paid content cannot be resolved, we will provide information about any applicable alternative dispute resolution process where the law requires us to do so.

Data-protection complaints are dealt with under the Privacy Notice in Part 2.

16. Governing law and courts

These terms and any dispute arising from them are governed by the law of England and Wales.

The courts of England and Wales will have jurisdiction. If you are a consumer living elsewhere in the United Kingdom, any mandatory right to use the courts in the part of the United Kingdom where you live is not affected.

17. Events outside reasonable control

Care Learning is not responsible for delay or failure to perform an obligation where this results from circumstances outside its reasonable control, such as failure of third-party telecommunications or internet infrastructure, serious hosting disruption, natural disaster, epidemic, government action or industrial dispute.

This section does not remove any consumer right that cannot lawfully be excluded.

18. General provisions

If a court or other competent authority finds part of these terms unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

A failure or delay by Care Learning in enforcing a provision does not waive its right to enforce that provision later.

These terms, the Privacy Notice, any product-specific purchase terms and information presented at checkout form the agreement concerning your use or purchase of the relevant Service. If product-specific terms conflict with these general terms, the product-specific terms will apply to that product, subject to applicable law.

19. Contact

Questions about these terms can be sent to:

Email: info@carelearning.org.uk

Part 2: Care Learning Privacy Notice

1. About this notice

This Privacy Notice explains how Care Learning collects and uses personal information relating to website visitors, registered learners, course participants, mailing-list subscribers and people who contact us.

Care Learning is responsible for deciding how the personal information described in this notice is used.

Questions, requests and complaints about personal information can be sent to info@carelearning.org.uk.

1.1 Effective date

This Privacy Notice was last updated on [INSERT PUBLICATION DATE].

The inactive-account process described in section 6.2 applies from [INSERT EFFECTIVE DATE]. We may notify existing registered learners about this material change by email or through the Service.

2. Personal information we collect

Depending on how you use Care Learning, we may collect:

  • your name, email address, username and any optional profile information you provide;
  • course enrolments, lesson and quiz activity, scores, completion dates, timestamps and certificates;
  • forum posts, comments, support requests and correspondence;
  • assignments, photographs, files or other material that you choose to upload;
  • transaction and refund records if you purchase paid content;
  • your IP address, browser type, device information and security or access logs;
  • cookie preferences and information collected through permitted analytics technologies; and
  • mailing-list details, including your name where provided and email address.

Where a third-party payment processor handles a transaction, Care Learning does not store your full payment-card details.

2.1 Account-reminder information

To administer inactive learner accounts, we may also process:

  • your account registration date;
  • the most recent successful sign-in recorded by our systems;
  • the most recent relevant LearnDash learning activity;
  • a limited factual summary of courses started or completed;
  • account-reminder dates and status;
  • transactional email delivery or bounce information; and
  • administrative holds and manual review decisions.

WordPress does not provide a complete historical record of every sign-in. For older accounts, we may use the registration date, available sign-in information and relevant LearnDash activity.

3. How we obtain personal information

We obtain personal information:

  • directly from you when you register, enrol, make a purchase, contact us, join a mailing list or submit material;
  • automatically from your use of the Service, including course activity and technical access data; and
  • from authorised providers that support payment, hosting, security, communication or course administration.

4. Why we use personal information

We may use personal information to:

  • create and administer learner accounts;
  • provide courses and record progress, assessments and completion;
  • issue and verify certificates;
  • process payments, refunds and transaction records;
  • provide support and respond to questions, complaints or claims;
  • send course administration and service messages;
  • protect accounts, prevent fraud, enforce access rules and investigate misuse;
  • operate, secure, analyse and improve the website and learning platform;
  • maintain legal, financial and audit records;
  • manage user submissions and course forums; and
  • send marketing or content updates where permitted.

4.1 Inactive-account administration

We use the information described in section 2.1 to:

  • identify learner accounts with no recorded sign-in or relevant learning activity for 12 calendar months;
  • send fair notice before an account becomes eligible for deletion review;
  • stop further reminders when the learner returns;
  • investigate incorrect or failed email delivery;
  • prevent inappropriate or accidental account deletion;
  • maintain a limited audit record of reminders and administrative decisions; and
  • reduce the amount of personal information held when an account is no longer required.

We do not use the inactive-account process to profile learners for advertising or select learners for marketing.

5. Lawful bases

Depending on the purpose, Care Learning may rely on:

  • contract, where processing is necessary to create or administer an account, provide an enrolled or purchased service, process a payment or provide requested support;
  • legitimate interests, where processing is necessary to operate and secure the Service, prevent misuse, maintain appropriate records, understand service performance or respond to a claim, provided those interests are not overridden by your rights;
  • consent, where you choose to receive marketing or where consent is required for a cookie or similar technology; and
  • legal obligation, where information must be used or retained to comply with applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not make earlier processing unlawful. It also does not require us to delete information that we must or are otherwise lawfully permitted to retain on another basis.

5.1 Lawful basis for inactive-account administration

We rely on legitimate interests when we process personal information for inactive-account administration.

Our legitimate interests are to:

  • keep learner and account records accurate;
  • avoid retaining personal information that is no longer needed;
  • reduce the security risk associated with dormant accounts;
  • give learners fair notice and an opportunity to keep or close their account; and
  • maintain a limited record of reminders and administrative decisions.

We limit the information used to what is reasonably necessary for these purposes. Your right to object to this processing is explained in section 14.1.

6. Learner records and retention

6.1 General retention principle

We keep personal information only for as long as it is needed for the purpose for which it was collected and for any applicable legal, financial, security, dispute-resolution or certificate-verification requirement.

We may remove information earlier when it is no longer required. We may retain information for longer where this is necessary for an unresolved complaint, security investigation, legal obligation or legal claim.

6.2 Inactive-account timetable

If we have no successful sign-in or relevant learning activity recorded for 12 calendar months:

  • we may send a first administrative reminder to the registered email address;
  • if the account remains inactive, we may send a final warning seven days later;
  • if there is still no recorded activity after a further seven days, the account may become eligible for manual deletion review;
  • signing in or recording relevant learning activity will stop the account from progressing towards deletion;
  • contacting us may result in a temporary administrative hold while we review the circumstances;
  • accounts are never deleted automatically or in bulk; and
  • an authorised administrator checks each account individually before deletion.

6.3 Reminder and audit records

Our normal retention periods for the account-reminder process are:

  • Active learner account information: Kept while the account remains active and the information is needed to provide or administer the learner service.
  • Inactive-account review information: Kept while reminders, holds or manual deletion review remain in progress.
  • Reminder and delivery events: Limited identifiable records are normally kept for up to 24 months from the relevant event.
  • Administrative decisions: Limited records of holds, reviews and deletion decisions are normally kept for up to 24 months.
  • Bounce and suppression information: Kept while needed to avoid sending further messages to an invalid address, or until the address is corrected or the account is deleted.
  • Deleted-account external-list follow-up: The former learner’s name, username and email address may be retained in encrypted form for up to 90 days after account deletion.
  • Pseudonymous audit events: A minimised pseudonymous event may be retained for the remainder of the 24-month audit period.

The 24-month period allows us to respond to questions or complaints, investigate email or security problems and demonstrate that reminders and administrative decisions were handled appropriately.

We review these periods regularly and remove information when it is no longer needed.

6.4 Account deletion and external-list follow-up

Account deletion removes access to the learner account and the learning records available through it.

This may include loss of access to:

  • course enrolments;
  • course progress;
  • course completion history;
  • certificates;
  • quiz or assignment records; and
  • other account-based learner records and downloads.

Some financial, security, support, complaint, legal or certificate-verification information may be retained separately where we have a lawful reason to keep it.

If a learner requests deletion, we may send a confirmation to the registered email address after deletion has been completed.

After deletion, we create a manual follow-up task so an authorised administrator can check whether the former learner also appears in Brevo or another external mailing list.

For this purpose:

  • the former learner’s name, username and email address are stored using authenticated encryption;
  • the information is used only for the external-list check;
  • the plugin does not automatically contact, unsubscribe or delete anyone from an external service;
  • an administrator can record whether the external check has been completed;
  • the encrypted identity information is automatically removed after 90 days, whether the task is pending or complete; and
  • a minimised pseudonymous audit event may remain for the approved audit period.

7. Service providers and other disclosures

We do not sell personal information.

We may share information with authorised providers that support Care Learning, including providers of:

  • website hosting, storage and backups;
  • WordPress and LearnDash functionality;
  • account security and analytics;
  • email and mailing-list services, which may include Brevo, Mailchimp and Claspo where applicable;
  • payment processing; and
  • learner administration and support.

We may also provide information to Care Learning personnel who need it to administer the Service, and to courts, law-enforcement bodies, regulators or professional bodies where disclosure is permitted or required by law.

Providers acting on our behalf are required to handle personal information under appropriate contractual and data-protection arrangements.

7.1 Transactional email delivery and bounce information

Where Brevo is used to deliver administrative account messages through our WordPress email system, it may process:

  • the learner’s registered email address;
  • the name associated with the account;
  • the content of the administrative message;
  • a message or correlation identifier; and
  • technical delivery information.

Where authenticated delivery-event processing is enabled, we may receive information showing that a message was accepted, delivered, delayed, bounced, blocked, sent to an invalid address or reported as spam.

We use this information to investigate delivery problems and avoid repeatedly sending messages to an invalid address.

A failed or bounced message:

  • may pause further reminders;
  • may place the account into manual review;
  • does not prove that the learner has abandoned the account; and
  • does not cause automatic account deletion.

We do not use email-opening or link-click information for the inactive-account workflow.

8. International transfers

Some service providers may process information outside the United Kingdom or European Economic Area. Where data-protection law requires a safeguard for such a transfer, we will use an approved safeguard, such as an applicable adequacy regulation or approved contractual protection.

9. Account and information security

We use reasonable technical and organisational measures to protect learner information. These may include encrypted connections, access controls, security monitoring and backups.

No online system is completely secure. You must keep your sign-in details confidential and notify us promptly if you suspect unauthorised access to your account.

10. User submissions

Assignments, uploads, photographs, forum posts and other submissions may form part of your learner record. Do not submit another person’s personal information or sensitive information unless the Service specifically requires it and you have authority to provide it.

We will use submitted material to administer the course, display it in the relevant part of the platform, provide support, maintain records and carry out internal quality improvement. We will not publicly publish your personal information outside the platform without an additional lawful basis.

11. Automated course administration

The learning platform may automatically mark a quiz or lesson as complete, issue a certificate when stated course requirements are met, or send a course-progress message.

These functions are used for ordinary course administration and are not intended to make decisions producing legal or similarly significant effects. If we introduce solely automated decision-making that is intended to have such an effect, we will provide the information and safeguards required by law, including any applicable right to request human involvement.

12. Cookies and analytics

Care Learning uses cookies and similar technologies to manage sessions, remember preferences, protect the Service and understand course or website use.

Where consent is required, you can choose your preferences through the cookie-consent tool. Analytics information is aggregated where possible and used to understand and improve content and platform performance.

13. Mailing list and marketing

If you choose to join the mailing list, we may use your email address and, where provided, your name to send information about newly published content and free courses.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting info@carelearning.org.uk. Withdrawing from marketing does not prevent us from sending essential account, course, transaction or security messages.

Mailchimp and Claspo may be used to collect or manage mailing-list information where applicable.

13.1 Administrative account messages

Account reminders, final warnings, password-reset messages and deletion confirmations are administrative messages about an existing learner account.

These messages:

  • explain the status of the learner’s account;
  • explain how the learner can keep or close the account;
  • may include account details and a limited factual summary of courses associated with the account;
  • do not advertise new courses, offers or other services; and
  • do not use email-opening or link-click tracking for marketing purposes.

Administrative account messages are separate from mailing-list and marketing communications.

Unsubscribing from marketing does not delete a learner account or remove course records. Account deletion and marketing-list preferences are managed as separate processes.

14. Your data-protection rights

Depending on the circumstances and the lawful basis being used, you may have the right to:

  • ask for access to your personal information;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete personal information;
  • ask us to restrict how information is used;
  • object to particular uses of information, including direct marketing;
  • receive certain information in a portable format or ask for it to be transferred; and
  • withdraw consent where processing is based on consent.

These rights can be subject to legal conditions and exemptions. To make a request, email info@carelearning.org.uk. We will respond without undue delay and within the period required by law.

You may also ask for an export of available learner information, such as course progress and certificate records, where applicable.

14.1 Objections to inactive-account processing

You have the right to object to processing based on legitimate interests.

You can object to inactive-account processing or ask us to review your circumstances by contacting info@carelearning.org.uk.

We will consider your circumstances and respond in accordance with data-protection law. An objection does not necessarily require immediate deletion, but we may place the reminder process on hold while the matter is reviewed.

15. Complaints about personal information

Please contact info@carelearning.org.uk first if you have a concern about how we use personal information.

You may also complain to the Information Commissioner’s Office:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

16. Changes to this Privacy Notice

We may update this notice when our services, processors, technology or legal obligations change. Where a change materially affects registered learners, we will take reasonable steps to provide notice by email or through the Service.