Learner Charter
This charter sets out what learners can expect from Care Learning, and what we ask of learners in return. It is not a legally binding document but reflects our genuine commitment to the people who use the platform.
1–3 working days to acknowledge your message
420+ free courses to choose from
What you can expect from us
Our commitments to every learner who uses Care Learning.
Free access
All carelearning.org.uk courses are free to access for registered learners. We aim to keep them free. The platform is funded through advertising. We will tell you if this changes.
Learning that works for you
Learn at your own pace, with audio lessons and translation into over 160 languages. Interactive activities, case studies and knowledge checks help you build confidence as you go.
Honest content
We aim to produce content that is accurate, aligned with authoritative UK guidance, and honest about what online learning can and cannot achieve. We do not overstate the value of our certificates or courses.
Timely corrections
If content is found to be inaccurate or out of date, we will correct it. You can report a concern using our contact form. We will acknowledge your message within 1-3 working days.
Respectful communication
We will treat all learners with respect regardless of their background, experience, or the questions they ask.
Your data kept secure
We protect the site with Cloudflare and a Wordfence firewall, keep WordPress and our plugins up to date, and use secure HTTPS connections throughout.
Responsive support
If you have a question about a course or your account, contact us using our contact form. We aim to respond within 1-3 working days, though this may take longer during busy periods.
Transparency about what our courses are
We will be clear about what our certificates represent and what they do not.
Your progress and certificates
You can track your progress and view your certificates in your learner dashboard at any time.
What we ask of you
A few things that help keep Care Learning useful, fair and free for everyone.
Register honestly
Provide accurate registration details and only register if you are genuinely working or studying in the health, social care, or early years sector.
Use the platform appropriately
Complete courses for your own professional development, not to extract content for commercial purposes. Completing quizzes by guessing without engaging with the material defeats the purpose of the training.
Apply learning responsibly
Course content supports knowledge development. Always follow your employer’s policies and seek supervision where required before applying learning in practice, particularly in clinical or safeguarding contexts.
Tell us about errors
If you spot an inaccuracy, please let us know. Your direct sector experience is valuable and helps us improve content for everyone.
Keep discussions respectful and confidential
In learner discussions, treat others with respect. Never share names or details that could identify the people you support or your colleagues.
Respect the content
Course content is protected by copyright. You may not copy, distribute, or reproduce materials outside of your own personal study without our permission.
Getting help
Choose the option that fits your question and we will point it to the right person.
Account or course queries
Questions about a course, your certificate or your account.
Report a concern about content
Spotted something inaccurate or out of date? Tell us and we will check it.
Make a formal complaint
Use our contact form and choose “Complaint”. See our complaints policy for how we handle complaints.
Suggest an improvement
Have an idea for a course or a feature? Many of our features began as requests from learners.