Thank you for reaching out. Please fill out the form below, and we will do our best to respond promptly. As a small team, we appreciate your patience. We will aim to get back to you within 5 working days. If your enquiry is urgent then we will aim to resolve it as quick as possible.
Please take a look at our FAQ below before contacting us as our support is limited.
FAQ
Our FAQ contains the most frequently asked questions and we will update it accordingly as we receive communications.
We normally aim to respond within five working days. Please check your spam or junk folder in case our response has been filtered.
If you contact us again about the same enquiry, reply to your original email where possible. This helps us keep all the relevant information together.
Employers will need the certificate reference number and then visit https://carelearning.org.uk/verify to verify a Care Learning certificate. Learners can access their certificates for completed courses when logged in to their learner dashboard.
If you are an employer and want to verify, please double check the certificate has our logo (as shown in the top left on our website) as they may have been issued by a different website with the same or similar name to us.
We do not accept requests for verification of certificates through email or requests for references.
Yes. Care Learning uses an online learning management system to deliver courses, record learner progress and completions, manage assessments and provide access to certificates.
Learners access the LMS through their Care Learning account. Managers with group-leader access can also use it to organise learners, assign courses and review completion records.
Using an LMS does not mean that our courses are currently available as downloadable SCORM packages for use on other systems.
No. Care Learning does not currently provide SCORM course packages for organisations to download or import into another learning management system.
SCORM availability may be considered in the future, but we cannot currently confirm a launch date or guarantee that it will become available.
If you would like to be notified about future SCORM availability, email info@carelearning.org.uk and ask to receive an update.se free of charge does not prevent a learner from raising a complaint or affect any legal rights that apply.
The manager, employer or training co-ordinator is responsible for deciding whether a Care Learning course is suitable for their team.
Before assigning a course, we recommend that the responsible manager completes or reviews the course themselves. They should consider:
- whether the content is relevant to each learner’s role and responsibilities;
- whether it reflects the organisation’s current policies and procedures;
- whether it meets any employer, contractual, regulatory or legal requirements;
- whether additional practical training, supervision or competency assessment is required; and
- whether the course and certificate will be accepted for the intended purpose.
Care Learning cannot make this decision on behalf of an employer or guarantee that a course will satisfy an organisation’s mandatory training requirements. Our courses support knowledge and awareness and do not replace workplace-specific training, practical instruction or assessed competence.
Managers and training co-ordinators can request free Group Leader access. This allows them to select courses, organise learners into teams, send reminders and review completion records.
Care Learning does not currently provide telephone support. Please contact us by email or through the relevant online form. We normally aim to respond within five working days.
Please include:
- your first or full name;
- the email address registered to your Care Learning account;
- your username or user ID, if known;
- the relevant course, lesson or page;
- a clear description of what happened; and
- any relevant dates, error messages or screenshots.
Never send us your password, payment-card details or unnecessary medical or personal information.
No. Care Learning does not ask for credit-card, debit-card, bank-account, PayPal or Apple Pay details when you register for a free learner account or access our free courses.
We would only request payment if you deliberately chose a clearly identified paid subscription package. The price, payment arrangements and applicable terms would be displayed before you agreed to purchase it.
Never send payment details through our contact form or by email.
Care Learning displays advertising supplied by third-party advertisers through Ezoic. An advert may promote a paid product, subscription or service, or take you to another organisation’s website.
A payment requested by a third-party advert is not a payment for your Care Learning account or free courses. Care Learning does not request or collect the payment details you provide directly to an advertiser.
Before purchasing anything from an advertiser, check:
- who is selling the product or service;
- the price and any recurring charges;
- the advertiser’s terms, cancellation arrangements and privacy information; and
- that you intended to leave Care Learning and make a separate purchase.
If an advert or pop-up appears to impersonate Care Learning, asks for unexpected payment details or looks suspicious, close it and report it to us without entering any information.
No. Care Learning courses and support provide general educational information. We cannot advise you about an individual’s care, a specific workplace incident, a legal dispute or whether you are competent or authorised to perform a particular activity.
For situation-specific guidance, follow your employer’s policies and contact an appropriately qualified professional, employer, regulator or relevant authority.
When you are logged into your account you can edit your name and email at https://carelearning.org.uk/profile/edit-profile/
Care Learning is available to primarily UK including England, Wales, Scotland, Northern Island, Ireland and countries such as Australia and other countries. If you try to register and your country is blocked then it is not available. There are no eligibility requirements to enrol on our courses. In some cases, certificates may not be issued for certain countries due to our security rules.
No. Care Learning currently provides online courses only. We do not offer classroom-based courses, face-to-face training or training at workplaces.
No. Completing a Care Learning course does not guarantee employment, promotion, professional registration or success in a qualification, assignment or workplace assessment.
Our courses are designed to support knowledge and awareness. They do not award a regulated qualification or demonstrate workplace competence.
Care Learning cannot guarantee that an employer, training provider, regulator or professional body will accept our courses or certificates. Organisations may have their own requirements, including regulated qualifications, practical training, workplace induction, supervision or competency assessments. Check the requirements relevant to your role before relying on a course or certificate.
No. Completing a Care Learning course does not guarantee employment, promotion, professional registration or success in a qualification, assignment or workplace assessment.
Our courses are designed to support knowledge and awareness. They do not award a regulated qualification or demonstrate workplace competence.
Care Learning cannot guarantee that an employer, training provider, regulator or professional body will accept our courses or certificates. Organisations may have their own requirements, including regulated qualifications, practical training, workplace induction, supervision or competency assessments. Check the requirements relevant to your role before relying on a course or certificate.
Care Learning learner accounts are intended for people aged 18 or over who are currently studying or working in the UK health and social care sector.
You are responsible for deciding whether a course is suitable for your role, learning needs and professional requirements. If you are unsure, check with your employer, professional regulator or an appropriately qualified trainer before enrolling.
No. Care Learning courses do not award regulated or vocational qualifications. Completing a course gives you a Care Learning certificate of completion, but this is not the same as achieving a regulated qualification such as an RQF award, certificate or diploma.
No. A certificate confirms that the named learner completed the stated online course. It does not prove workplace competence, replace a practical assessment or confirm that the learner can safely perform a particular task.
Competence may require practical training, observation, supervision, assessment and approval from an employer or appropriately qualified assessor.
Follow current law, official guidance and your employer’s approved policies, risk assessments and local procedures.
If information appears to conflict, do not use the course to resolve the situation yourself. Ask your employer, manager, professional regulator or an appropriately qualified professional for guidance.
We take reasonable care when preparing and reviewing our courses. However, legislation, official guidance, professional standards and accepted practice can change.
Before applying information in practice, check current authoritative sources and follow your employer’s policies and professional requirements. Please contact us if you believe any course information may be inaccurate or outdated.
Only courses displaying a current CPD HSC Accredited mark have been accredited by CPD HSC for the validity period shown in the relevant accreditation record.
Course accreditation provides course-level quality assurance. It does not make the course a regulated qualification, prove an individual learner’s competence or guarantee acceptance by every employer or professional body.
Contact us with:
- your registered email address;
- your username or user ID, if known;
- the name of the affected course;
- the approximate date you completed the relevant lessons or course; and
- the certificate reference number, if one was issued.
Please explain what you expected to see and what is currently showing in your account. Please note that certificate might be blocked from issuing if you are from outside the UK.
You can register an account at https://carelearning.org.uk/register and then request group leader access. This will allow your learners as part of your team or organisation to register using a form linked to your organisation and view reports for your learners and completion rates. This is free to access.
Tell us the name of the course, lesson and section concerned. Identify the wording or information you believe may be inaccurate and explain why.
If possible, include a link to the current legislation, official guidance or authoritative source that you believe should be considered. We will review the information and update or clarify the course where appropriate.
You can contact info@carelearning.org.uk to ask about the personal information we hold, request a correction, object to particular processing or raise a privacy concern.
To request deletion of your learner account, use the Request Deletion page. Account deletion may permanently remove access to course progress, completion history and certificates.
Further information is available in our Privacy Policy.
Please follow our complaints guidance – we cannot process complaints unless this guidance has been followed. We are unable to accept complaints by phone or post.
No. Care Learning operates as an online service and does not have a staffed visitor location. The address displayed on the website is a virtual business address only. Meetings, course support and enquiries cannot be handled at that address.
Please contact us by email or through the relevant online form.
Care Learning does not provide customer support or responses by post. The address shown in our website footer is a virtual business address only. It is not a staffed office, visitor location or postal contact address, and post sent there is not monitored. Please contact us by email or through the relevant online form.
The quickest way to make a complaint is through our contact form or by emailing info@carelearning.org.uk. This allows us to keep an accurate record and respond appropriately. We aim to acknowledge or respond within five working days.
We do not offer qualifications to purchase but you can access our free courses.
You can register an account at https://carelearning.org.uk/register
You can access all our courses for free by registering an account at https://carelearning.org.uk/register – you will then be redirected to our learner dashboard.
You can reset your password to access your account at https://carelearning.org.uk/reset
Request another password-reset email from our Reset Password page. Make sure you enter the username or email address registered to your account and check your spam or junk folder.
If the email still does not arrive, contact us using the form on this page. Tell us your name, username and registered email address, but never send us your password.
Care Learning student login is at https://carelearning.org.uk/login/
No, we do not offer this because we minimise the data we collect. When you register, we only ask for your email to login to your account and your full name to issue a certificate. We will never ask for other personal details like bank details or your address.