FOR HOUSING PROVIDERS & ASSOCIATIONS
Free Training Courses for Housing Providers and Associations
CPD-aligned training for housing officers, support workers and community safety teams — covering damp and mould, anti-social behaviour, domestic abuse, hoarding, mental health and equality, diversity and inclusion.
BUILT FOR FRONTLINE HOUSING TEAMS
Practical training for everyday housing situations
Housing providers and associations sit at the frontline of some of the most complex situations in social housing — from spotting the early signs of damp and mould, to supporting a tenant in crisis, to managing a neighbour dispute fairly. Care Learning gives your housing officers, support workers and community safety teams free, CPD-aligned training they can complete around their caseload, with a downloadable certificate as evidence for audits, inspections and staff files.
WHY THIS COUNTS
Why this training is essential
The regulatory landscape for social housing has tightened considerably. The Regulator of Social Housing’s consumer standards, the Social Housing (Regulation) Act 2023 and Awaab’s Law all place a clear duty on landlords to investigate hazards such as damp and mould promptly, keep accurate records, and be able to evidence that staff understand their responsibilities. Tenant Satisfaction Measures and the Housing Ombudsman’s complaint-handling code mean every interaction with a tenant can be scrutinised, so well-trained, confident frontline staff are essential.
Beyond compliance, housing officers and support workers regularly encounter tenants facing anti-social behaviour, domestic abuse, hoarding, or mental health difficulties — often several of these at once. Recognising the signs early, responding with the right balance of empathy and boundaries, and knowing when and how to escalate to safeguarding, the police or specialist support services protects both tenants and staff, and helps prevent situations from escalating into formal complaints or harm.
Housing providers also carry duties under the Equality Act 2010 to deliver a fair, consistent service to every tenant, regardless of background or circumstance. Training that brings these threads together — regulation, safeguarding and equality — gives your teams the practical knowledge and confidence to do the job well, and gives your organisation a clear, demonstrable record of staff competence.
WHAT YOU’LL LEARN
Courses built around real housing scenarios
Damp and mould awareness
Spot the early warning signs of damp and mould, understand reporting and investigation timescales under Awaab’s Law, and know when to escalate for urgent repair.
Anti-social behaviour
Recognise and respond to anti-social behaviour appropriately, balance enforcement with support, and know when to involve the police or community safety partners.
Domestic abuse awareness
Spot the signs of domestic abuse, respond sensitively and confidentially, and understand the right safeguarding routes and specialist referral pathways.
Hoarding awareness
Understand the underlying causes of hoarding and clutter, and how to support tenants while managing fire and health and safety risks.
Mental health awareness
Build the confidence to recognise common mental health conditions, communicate sensitively, and signpost tenants to the right support.
Equality, diversity and inclusion
Understand your duties under the Equality Act 2010, deliver a fair service to every tenant, and build inclusive, respectful housing teams.
WHY LEARN WITH US
Free, flexible training your teams will actually finish
Completely free
Every course is free to access with no hidden costs — register your organisation once and your whole team can start straight away.
Evidence you can show
Download a CPD certificate on completion, ready to evidence training compliance for inspections, audits and your training matrix.
Learn at your own pace
Bite-sized, self-paced courses that fit around shift patterns and caseloads, completed on any device, at any time.
WHO IT’S FOR
Built for every part of your housing team
Housing officers and neighbourhood teams, support and floating support workers, sheltered and extra care staff, tenancy and income officers, repairs and maintenance teams, community safety and anti-social behaviour officers, and registered and service managers across housing providers and associations.
Start building a safer, more supportive service today
Free training for every member of your housing team — register once, assign courses, and keep evidence ready for inspection.
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