2. Understand the potential impact on individuals when accessing and using health and social care services
2.1. Describe the potential impact for individuals when being supported with daily living activities
2.2. Explain the potential conflicts that may arise when care is delivered in an individual’s home environment
3. Understand how to apply the principles of dignity in adult health and social care
3.1. Explain how to demonstrate dignity for each of the following: • offering choice • promoting communication • respecting privacy • valuing the individual • recognising unmet needs