CYPOP 11: Caseload management

1. Understand the importance of managing personal case load

• 1.1 Explain the importance of managing personal case load
• 1.2. Give examples from own practice of pressures on the management of caseloads

2. Be able to prioritise cases in personal case load

• 2.1. Explain the criteria for prioritising personal case load
• 2.2. Review and prioritise existing and new cases against specified criteria
• 2.3. Process cases according to priority
• 2.4. Explain how to use supervision and other support systems to recognise when additional personal support is required

3. Understand how to review and evaluate the effectiveness of the case management

• 3.1. Explain the importance of reviewing and evaluating the effectiveness of the case management process
• 3.2. Identify and implement improvements in the case management process based on the evaluation