DHCS 15 Maintaining quality standards in the health sector

1. Understand how to provide a quality service within legislation, policies and procedures

• 1.1 Explain the importance of meeting quality standards as determined by legislation, policies and procedures
• 1.2 Explain how others could be encouraged to meet quality standards
• 1.3 Explain the benefits of maintaining quality standards

2. Understand the importance of working with others to provide a quality service

• 2.1 Explain professional responsibilities for working with others
• 2.2 Explain accountability when working with others
• 2.3 Explain the importance of working effectively with others to provide a quality service

3. Know how to monitor quality standards

• 3.1 Describe methods of monitoring quality standards
• 3.2 Explain how to inform other staff of quality issues
• 3.3 Describe how resources can be monitored and maintained
• 3.4 Outline the benefits of monitoring quality to maintain and improve standards

4. Understand the importance of prioritising own workload to reduce risks to quality

• 4.1 Review factors that can affect own workload
• 4.2 Explain how prioritising work will ensure the maintenance and improvement of a quality service