DHCS 16 Service improvement within the health sector

1. Be able to evaluate own work and that of others to identify improvements

• 1.1 Show how to benchmark own work and that of others in line with requirements and standards
• 1.2 Obtain feedback and use to identify potential service improvements
• 1.3 Review the policies and strategies for service improvements

2. Understand how to make constructive suggestions about how services can be improved

• 2.1 Explain key issues related to potential improvements
• 2.2 Explain why service improvements are required
• 2.3 Explain how service improvements could be implemented

3. Understand how to discuss and agree improvements with others

• 3.1 Identify those who may be involved in agreeing service improvements
• 3.2 Explain the importance of agreeing changes with others
• 3.3 Explain how working with others can support service improvements

4. Understand how to make agreed improvements to own work and how to support others to make changes

• 4.1 Evaluate strategies for making changes effective within own work role
• 4.2 Explain how to support others in implementing changes