Promote Communication in Care Settings Answers
1 Understand why effective communication is important in the work setting
- 1.1 Identify the different reasons people communicate
- 1.2 Explain how communication affects relationships in the work setting
- 1.3 Explain ways to manage challenging situations
2 Be able to meet the communication and language needs, wishes and preferences of individuals
- 2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals in order to maximise the quality of the interaction
- 2.2 Describe the factors to consider when promoting effective communication
- 2.3 Demonstrate a range of communication methods and styles to meet individual needs
- 2.4 Demonstrate how to respond to an individual’s reactions when communicating
3 Be able to overcome barriers to communication
- 3.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways
- 3.2 Identify barriers to effective communication
- 3.3 Demonstrate ways to overcome barriers to communication
- 3.4 Demonstrate how to use strategies that can be used to clarify misunderstandings
- 3.5 Explain how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours
- 3.6 Explain how to access extra support or services to enable individuals to communicate effectively
- 3.7 Explain the purposes and principles of independent advocacy
- 3.8 Explain when to involve an advocate and how to access advocacy services
4 Be able to apply principles and practices relating to confidentiality
- 4.1 Explain the meaning of the term confidentiality
- 4.2 Demonstrate ways to maintain and promote confidentiality in day-to-day communication
- 4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns