Unit 146: Manage team performance

1. Understand the management of team performance

• 1.1. Explain the use of benchmarks in managing performance
• 1.2. Explain a range of quality management techniques to manage team performance
• 1.3. Describe constraints on the ability to amend priorities and plans

2. Be able to allocate and assure the quality of work

• 2.1 Identify the strengths, competences and expertise of team members
• 2.2 Allocate work on the basis of the strengths, competences and expertise of team members
• 2.3 Identify areas for improvement in team members’ performance outputs and standards
• 2.4 Amend priorities and plans to take account of changing circumstances
• 2.5 Recommend changes to systems and processes to improve the quality of work

3. Be able to manage communications within a team

• 3.1 Explain to team members the lines of communication and authority levels
• 3.2 Communicate individual and team objectives, responsibilities and priorities
• 3.3 Use communication methods that are appropriate to the topics, audience and timescales
• 3.4 Provide support to team members when they need it
• 3.5 Agree with team members a process for providing feedback on work progress and any issues arising
• 3.6 Review the effectiveness of team communications and make improvements