Unit 16: Essential Digital Skills for Working in Care

1. Understand how to use digital devices and systems in care settings, including how to handle information digitally

• 1.1 Identify digital devices and systems used in care settings
• 1.2 Identify who has access to digital devices and systems in care settings
• 1.3 Identify the types of information handled digitally in care settings
• 1.4 Identify the different operating systems available on computing and mobile devices in care settings
• 1.5 Identify how digital information can be shared between computing and mobile devices
• 1.6 Outline how to check for computing and mobile device updates
• 1.7 Explain the importance of keeping computing and mobile devices up to date
• 1.8 Explain the importance of following the organisation’s procedures when handling digital information
• 1.9 Outline ways to organise, store and retrieve digital information
• 1.10 Identify common technical problems encountered when using computing and mobile devices in care settings
• 1.11 Outline ways to resolve common technical problems encountered when using computing and mobile devices

2. Understand how to use digital devices and systems to support and monitor individuals accessing care and support

• 2.1 Identify when digital devices and systems are used to support individuals and others in care settings
• 2.2 Explain how digital devices and systems are used to support individuals and others in care settings to improve outcomes
• 2.3 Explain how digital devices and systems are used to monitor individuals and others in care settings
• 2.4 Explain how to support individuals to access their own records using digital devices
• 2.5 Describe processes for adding and removing personal and sensitive personal information from individuals’ care records
• 2.6 Outline how to archive individual’s information in line with regulatory requirements and agreed ways of working
• 2.7 Outline techniques used to carry out and refine searches online for current, relevant and reliable information to support individuals and others in care settings

3. Understand how to communicate, collaborate and learn using digital devices in care settings

• 3.1 Identify digital platforms used for online communication and collaboration in care settings
• 3.2 Give examples of communication and collaboration contexts and audiences in care settings
• 3.3 Select an appropriate digital platform for a range of online communication or collaboration contexts and audiences in care settings
• 3.4 Outline how digital technology can be used for workforce development in care settings
• 3.5 Describe how to support others to access digital technology for self-development
• 3.6 Explain the importance of managing own and others’ online identity
• 3.7 Describe ways to manage own and others’ online identity

4. Understand how to maintain own online safety and how to support individuals and others to be safe and responsible online

• 4.1 Describe how to keep digital devices safe and secure
• 4.2 Identify the differences between secure and insecure websites
• 4.3 Identify potential online threats to personal information
• 4.4 Describe how to protect personal information online when using digital devices
• 4.5 Explain the importance of using appropriate language and behaviour online
• 4.6 Give examples of ways to support others to use appropriate language and behaviour online
• 4.7 Describe the following terms: • cyberbullying • cyber criminal • cyber predator • hacker
• 4.8 Explain why individuals who access services may be vulnerable to exploitation from cyberbullies, cyber criminals, cyber predators or hackers
• 4.9 Explain ways to protect and promote own, individuals’ and others’ digital wellbeing in care settings