Understand Personalisation in Care and Support Services

Understand the meaning of personalisation in social care and support services

• 1.1 Compare the ‘professional gift’, ‘empowerment’ and ‘rights’ models of service provision
• 1.2 Define the terms: a. personalised service, b. self-commissioned service, c. self-directed support, d. micro-employer
• 1.3 Analyse the features of personalisation within social care and support services
• 1.4 Explain why the concept of ‘outcomes’ is central to personalisation
• 1.5 Identify legislative and policy drivers for personalised services

Understand the systems and processes that support personalisation

• 2.1 Describe the impact that personalisation has on the commissioning, funding and delivery of services
• 2.2 Compare the roles of direct payments and individual budgets in supporting personalisation
• 2.3 Explain the role of brokerage in commissioning and delivering personalised services
• 2.4 Describe types of support that individuals or their families might need in order to access personalised services

Understand where responsibilities lie within self-directed support

• 3.1 Explain why it is important to know where responsibilities lie for the delivery and quality of self-directed support
• 3.2 Analyse what responsibilities are held for the delivery and quality of self-directed support by: a. direct payments recipients, b. commissioners, c. social workers/care managers

Know how to promote personalisation

• 4.1 Analyse the attitudes, approaches and skills needed in own role to implement personalisation
• 4.2 Evaluate the impact of personalisation on own role
• 4.3 Propose ways to enhance own contribution to promoting personalisation

Know how to develop systems and structures for personalisation

• 5.1 Evaluate how far systems and structures in own organisation have adapted to personalisation
• 5.2 Describe ways to improve systems and structures to enhance personalisation