LMAC 3A Communication and information management in adult care

1. Know how to use communication skills to achieve positive interactions

• 1.1 Discuss models, methods and skills of communication and the circumstances they may be most appropriately used in
• 1.2 Explain how to achieve maximum impact by using a range of appropriate communication skills and methods in adult care settings
• 1.3 Analyse how communication underpins: • sustainable relationships and partnerships • positive outcomes for individuals and others • leadership and management of teams

2. Be able to communicate effectively with others

• 2.1 Demonstrate a range of effective communication styles, methods and skills
• 2.2 Apply communication skills appropriately in relation to message and audience for maximum impact
• 2.3 Adapt communication style in response to the emotional context and communication style of others
• 2.4 Identify and overcome barriers to communication with a range of people

3. Be able to develop communication systems and practices that promote positive outcomes

• 3.1 Monitor and evaluate the effectiveness of the communication systems and practices used in own workplace to support positive outcomes for individuals
• 3.2 Propose improvements to communication systems and practices and lead the implementation of these improvements

4. Understand effective information management

• 4.1 Discuss own role and responsibilities in: • effective information management • supporting others to effectively handle information
• 4.2 Explain how to respond to a data breach, including reporting procedures
• 4.3 Explain how to initiate a service’s business continuity plan and relevance to data and cyber security

5. Be able to implement systems for effective information management

• 5.1 Lead the implementation of policies and systems for effective information management to meet legal and ethical requirements
• 5.2 Lead practice to address legal and ethical conflicts that arise between maintaining confidentiality and sharing information
• 5.3 Identify own team’s training needs in relation to handling information and implement a plan to address these needs