Communication & Information Management in Adult Care

1. Understand models of communication

• 1.1 Theoretical models of communication and their relevance to practice
• 1.2 Workplace models and methods of communication and their importance
• 1.3 Reasons for applying different systems of communication
• 1.4 Ways in which communication underpins effective service operation
• 1.5 The written word versus the spoken word

2. Develop communication systems and practises which support positive outcomes

• 2.1 Monitor and evaluate efficiency of internal and external communication systems and practises
• 2.2 Recommend and implement improvements to communication systems and practises
• 2.3 Create supportive environments to promote effective communication
• 2.4 Evaluate benchmarking techniques used for effective communication and reviewing purposes

3. Implement systems for effective information management

• 3.1 Implement effective information management systems meeting all legal and ethical requirements
• 3.2 Lead practice to address legal and ethical conflicts that arise between maintaining confidentiality and information sharing
• 3.3 Implement systems to monitor and review accuracy and reliability of information

4. Support others with effective communication strategies

• 4.1 Establish effective monitoring systems for communication within services
• 4.2 Evaluate monitoring systems for communication