Care Certificate Standard 6 Answers Guide – Communication

Standard 6: Communication

Effective communication is at the heart of health and social care. The Care Certificate Standard 6 specifically addresses the importance of communication to provide high-quality care. In this section, we will look deep into the requirements and elements of effective communication as outlined in Standard 6, enabling you to understand its implications and apply it in your daily practice.

Communication is vital in health and social care settings. Standard 6 of The Care Certificate underscores the importance of honing both verbal and non-verbal communication skills. By understanding and implementing effective communication techniques, and being mindful of potential barriers, you can improve the quality of care you provide. Remember, good communication goes beyond just talking; it involves active listening, empathy, and clear documentation. This will ensure a better experience for service users, fostering trust and collaboration in your care practice.

Units and Answers List

Understand the importance of effective communication at work

• 6.1a Describe the different ways that people communicate
• 6.1b Describe how communication affects relationships at work
• 6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them

Understand how to meet the communication and language needs, wishes, and preferences of individuals

• 6.2a Describe how to establish an individual’s communication and language needs, wishes, and preferences
• 6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes, and preferences

Understand how to promote effective communication

• 6.3a List barriers to effective communication
• 6.3b Describe ways to reduce barriers to effective communication
• 6.3c Describe how to check whether they (the HCSW/ASCW) have been understood
• 6.3d Describe where to find information and support or services, to help them communicate more effectively

Understand the principles and practices relating to confidentiality

• 6.4a Describe what confidentiality means in relation to their role
• 6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication
• 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on
• 6.4d Describe who they should ask for advice and support about confidentiality