Care Certificate 6.4c Answers

Care Certificate 6.4c Answers

Care Certificate Standard 6 Answers Guide - Communication

Care Learning

5 mins READ

This guide will help you with answers to The Care Certificate Standard 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on.

The Care Certificate sets out the standards that health and social care workers need to meet in their daily working life. Standard 6.4c specifically addresses the circumstances under which confidential information may need to be shared. Here is an in-depth look at those situations.

Confidential information is any personal data that an individual wishes to keep private. This ranges from medical records to personal conversations. Maintaining confidentiality is crucial in healthcare settings to protect the dignity and privacy of individuals.

Legal and Ethical Framework

Confidentiality is legally protected under UK law, particularly the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). There are ethical guidelines from bodies such as the Nursing and Midwifery Council (NMC) and the General Medical Council (GMC). However, there are exceptions to these rules where sharing information is not only permissible but crucial.

Situations Requiring Disclosure

Risk of Harm to the Individual

If an individual’s health or safety is at risk, you may need to share confidential information. For example:

  • Self-Harm: If a patient expresses suicidal thoughts or intentions, you must inform a designated professional to ensure the person receives appropriate care.
  • Neglect: If you suspect that an individual is being neglected, possibly due to poor living conditions or lack of basic care, sharing this information is critical for intervention.

Risk of Harm to Others

Besides safeguarding the individual, there are scenarios where others may be at risk:

  • Public Safety: If a patient indicates intentions of harming someone else, such as a specific threat of violence, you must share this information with authorities to prevent harm.
  • Infectious Diseases: Healthcare providers must report cases of certain infectious diseases, like tuberculosis or measles, to public health authorities to control outbreaks.

Legal Requirements

There are statutory obligations where disclosure is mandated by law:

  • Court Orders: If a court issues an order demanding information, you must comply and provide the necessary details.
  • Criminal Activities: If you discover information about an ongoing crime, such as abuse or drug trafficking, you must report this to the police following legal protocols.

Best Interest and Capacity Concerns

When dealing with individuals who lack the capacity to make informed decisions, you may need to share information:

  • Best Interest: If a person cannot decide for themselves due to cognitive impairment, sharing information with family members or legal guardians may be necessary for their best interests.
  • Third-party Caregivers: Sharing necessary information with caregivers, like whether a patient has a medical condition that affects daily living, is essential for providing adequate care.

Safeguarding Vulnerable Groups

Vulnerable groups such as children, the elderly, and disabled individuals often require special attention:

  • Safeguarding Children: If you suspect that a child is being abused or neglected, you have a legal duty to report this to child protection services.
  • Elderly Abuse: Similarly, any signs of abuse or exploitation of elderly individuals must be reported to appropriate authorities.

Consent and Confidentiality

In many cases, the patient’s consent can make sharing information straightforward:

  • Informed Consent: If the individual consents to share specific information, it’s permissible to do so. Consent must be informed, meaning the patient understands what information will be shared and why.
  • Implied Consent: In emergencies or where getting explicit consent isn’t feasible, implied consent may apply, especially if it benefits the individual’s immediate care.

Multidisciplinary Team Communication

Effective care often requires a team approach:

  • Team Meetings: Confidential information may be shared within a multidisciplinary team (doctors, nurses, social workers) to ensure holistic care.
  • Referrals and Handover: Sharing necessary details during referrals to other specialists ensures continuity and efficiency in care delivery.

Steps for Managing Confidential Information

Assess Risk

Evaluate whether the benefits of sharing information outweigh the risks of breaching confidentiality. Document the rationale for any disclosure decisions.

Get Appropriate Guidance

Seek advice from senior staff or legal advisors when in doubt. Most healthcare organisations have protocols for handling such situations.

Ensure Minimal Disclosure

Only share the minimum necessary information. Ensure it reaches only those who need to know.


Record all instances of information sharing meticulously. Note the reasons, what was shared, and with whom.

Example answers for activity 6.4c Describe situations where information, normally considered to be confidential, might need to be passed on

Here are example answers how a care worker might write when completing this unit:

Example 1: Risk of Harm to the Individual

In my role as a care worker, I encountered a situation where a service user, Mrs Smith, confided in me that she was feeling severely depressed and had suicidal thoughts. Given the potential risk to her life, I understood that I needed to share this information with her GP and our mental health support team. Even though this information is usually confidential, disclosing it was vital to ensure Mrs Smith received the urgent care and support she needed.

Example 2: Safeguarding Children

During a home visit, I observed signs of neglect in a child living with one of our older service users. The house was in a poor state with little food, and the child appeared unkempt. As this situation presented a risk to the child’s welfare, I reported my observations to my line manager and child protection services. Keeping this information confidential wasn’t an option, since the child’s safety was in jeopardy.

Example 3: Legal Requirements

I once received a court order requesting specific information about a service user’s care records for an ongoing legal investigation. Despite the confidential nature of the records, I needed to comply with the legal obligation to disclose this information. I ensured I followed our organisation’s protocols and documented the disclosure thoroughly.

Example 4: Public Safety

There was an instance where a service user disclosed to me during a routine visit that he was harbouring intentions to harm his neighbour because of an ongoing dispute. Because of the immediate threat to public safety, I reported this information to the relevant authorities. Protecting the neighbour from potential harm was paramount, even though it meant breaching the usual confidentiality rules.

Example 5: Multidisciplinary Team Communication

In a recent case, I was part of a multidisciplinary team meeting discussing the care plan for one of our service users, Mr Jones, who has complex health needs. Sharing his detailed medical history with the team, including social workers and specialised doctors, was necessary to develop an effective, tailored care plan. The shared information was strictly relevant to ensure all team members were on the same page and able to provide the best coordinated care.

Example 6: Best Interest and Capacity

I was caring for a service user, Mrs Davis, who has dementia and lacks the capacity to consent to certain medical treatments. Her daughter was her legal guardian, and I needed to communicate Mrs Davis’s medical condition and treatment options with her. Although sharing this personal information usually requires consent, it was essential to involve her daughter to act in Mrs Davis’s best interests.

These example answers show an understanding of when and why confidential information might need to be shared, ensuring compliance with legal and ethical standards while prioritising the welfare and safety of those in care.


While maintaining confidentiality is a cornerstone of healthcare practice, certain situations necessitate disclosure for the greater good. Whether it’s to protect an individual from harm, comply with legal requirements, or ensure effective care through multidisciplinary teams, these exceptions aim to safeguard individuals and public health. Always follow legal guidelines, seek consent where possible, and share information judiciously. This balanced approach ensures ethical, legal, and effective care delivery.

Feel free to revisit these guidelines whenever you’re in doubt. You’re doing important work and adhering to these standards ensures that you provide the best care possible.

How useful was this post?

Click on a star to rate it!

As you found this post useful...

Follow us on social media!

We are sorry that this post was not useful for you!

Let us improve this post!

Tell us how we can improve this post?

You cannot copy content of this page