Anti Social Behaviour (ASB) Training Course

Anti-social behaviour (ASB) can have a serious and lasting impact on individuals, households, and communities. In housing and community settings, professionals play a key role in identifying ASB early, responding proportionately, supporting victims, and working with partners to prevent escalation.

This free anti social behaviour course provides a clear and practical introduction to managing anti-social behaviour in a housing context. It covers definitions, causes, legal frameworks, recording and reporting, effective interventions, and victim support—helping staff respond fairly, safely, and confidently.

Why Take This eLearning Course?

ASB is often complex and sensitive. It can involve competing needs, safeguarding concerns, and legal responsibilities, requiring balanced and informed decision-making.

This free ASB course will help you to:

• Understand ASB clearly: Learn how anti-social behaviour is defined within UK housing and community safety contexts.
• Recognise impact: Understand how ASB affects individuals, neighbourhoods, and housing services.
• Work within the law: Apply UK legislation, policies, and professional standards correctly.
• Respond proportionately: Use early intervention, mediation, and enforcement options appropriately.
• Support victims: Provide reassurance, advice, and safeguarding support to those affected.
• Prevent escalation: Apply preventative and community-based approaches to reduce repeat ASB.

Learning Outcomes

By the end of this course, you will be able to:

• Define anti-social behaviour using UK housing and community safety principles.
• Identify different types of ASB, including nuisance, harassment, and environmental issues.
• Explain common causes and risk factors linked to ASB.
• Understand the legal and policy framework used to prevent and manage ASB.
• Recognise the roles of housing officers, landlords, and partner agencies.
• Identify early warning signs of escalating ASB.
• Record, report, and share information accurately and lawfully.
• Apply a range of responses, from informal interventions to enforcement action.
• Support victims effectively and recognise safeguarding concerns.
• Use prevention and community engagement to reduce future ASB.

Anti-Social Behaviour (ASB) Training Course Outline

Module 1: Understanding Anti-Social Behaviour in a Housing Context
Learners will explore what anti-social behaviour (ASB) means within a UK housing and community safety context. This module defines ASB using recognised principles and outlines the main types of behaviour, including nuisance behaviour, harassment, and environmental ASB. Learners will understand the impact of ASB on individuals, households, communities, and housing services, as well as the specific responsibilities of housing officers in managing and responding to ASB.

Module 2: Causes and Risk Factors of Anti-Social Behaviour
This module examines the common social, personal, and environmental factors linked to ASB. Learners will explore which groups may be at higher risk of causing or experiencing ASB and how housing conditions and neighbourhood factors can contribute to ongoing problems. The module helps learners understand ASB within a wider social and environmental context rather than as isolated behaviour.

Module 3: Legal, Policy, and Professional Framework
Learners will gain an overview of the key UK laws, policies, and powers used to prevent and respond to ASB. This module explains the roles of housing providers, landlords, and partner agencies, highlighting the importance of partnership working. Learners will explore fairness, proportionality, and consistency in decision-making, alongside equality and diversity considerations when responding to ASB.

Module 4: Identification, Recording, and Reporting of Anti-Social Behaviour
This module focuses on how ASB is identified and reported by tenants, residents, and partner agencies. Learners will recognise early signs of escalating ASB and understand the importance of accurate record keeping and evidence collection. The module also covers confidentiality and appropriate information sharing to ensure lawful and effective responses.

Module 5: Responding to Anti-Social Behaviour
Learners will explore a range of responses to ASB, starting with early and informal intervention methods. This module explains the role of mediation and conflict resolution in neighbour disputes, as well as formal and enforcement actions available to housing officers. Learners will understand escalation points and when multi-agency action may be required.

Module 6: Victim Support and Safeguarding
This module focuses on the effects of ASB on victims and communities. Learners will explore how housing officers can provide reassurance, advice, and practical support to those affected. The module also covers safeguarding concerns, including recognising when ASB overlaps with vulnerability and knowing when and how to report or escalate concerns.

Module 7: Prevention and Community-Based Approaches
In the final module, learners will explore preventative strategies used within housing services to reduce ASB. This includes early intervention approaches to prevent repeat incidents, tenancy sustainment, and the benefits of community engagement. Learners will understand how proactive, community-based approaches can improve neighbourhood wellbeing and reduce long-term ASB.

Target Audience

This course is suitable for:

• Housing officers and neighbourhood officers.
• Social housing staff and tenancy management teams.
• Community safety and ASB practitioners.
• Local authority staff working with housing or community services.
• Managers overseeing ASB policies and responses.
• Learners preparing for roles in housing or community safety.

No prior specialist ASB training is required. The course is designed to be accessible, practical, and relevant to UK housing practice.

FAQ

What does the course cover?
The course covers ASB definitions, causes, legal frameworks, reporting, responses, victim support, and prevention.

Is this course relevant to UK housing practice?
Yes. The content is aligned with UK housing law, policy, and community safety guidance.

Is the course practical?
Yes. It focuses on real-life housing scenarios, decision-making, and proportionate responses.

How long does the course take?
The course is self-paced and typically takes 1 hour to complete.

Will I receive a certificate?
Yes. A certificate is provided on successful completion.

Is this course CPD accredited?
Courses are not currently CPD accredited, but accreditation is planned.

Anti-social behaviour can undermine wellbeing, safety, and community trust. With the right knowledge and approach, housing professionals can respond effectively, support victims, and help build safer, more resilient communities.

Join this course today and strengthen your confidence in managing anti-social behaviour in housing settings.