Challenging Behaviour Training Course

Challenging behaviour is something that many professionals in the social care sector encounter regularly. It can affect the well-being and safety of both people who use services and the dedicated workers who support them. Understanding what causes these behaviours, how to manage them effectively, and how to safeguard all involved is essential for providing high-quality care.

This free challenging behaviour course helps you unpack what challenging behaviour is, explore its impact, and discover practical ways to respond. Designed specifically for people like you working in the health and social care sector in England, this course gives you tools and insights that you can apply in your day-to-day job.

When you finish, you’ll feel more confident in recognising challenging behaviour, managing incidents safely, and using strategies that promote positive outcomes.

Why Take This eLearning Course?

Challenging behaviour can create stressful environments for both staff and the people they support. It can lead to emotional strain, physical risks, and even long-term health issues if not handled properly. This course is here to help you understand those behaviours, their triggers, and how to address them in ways that are effective, respectful, and align with professional standards.

Here’s why this course will make a difference to your role:

• Feel prepared in your role: Managing situations involving challenging behaviour can feel overwhelming. This course equips you with practical techniques so you can respond with confidence and calm.
• Help improve outcomes for everyone: By using the right strategies, you’ll not only keep people safe but also support individuals in ways that uphold their dignity and encourage positive change.
• Understand the legal framework: From the Mental Health Act to safeguarding duties, the course ensures you’re informed about your responsibilities under UK laws.
• Gain practical tools to take away: Whether it’s de-escalation techniques, proactive planning, or risk assessments, everything you learn is designed to help you in real scenarios.

If you want to make a lasting impact on the people you support while also creating safer environments for your team, this course will help you get there.

Learning Outcomes

By the end of this free training course, you’ll understand:

• What challenging behaviour is and the types you might encounter, including aggression, self-harm, and disruptive actions.
• The short and long-term impact these behaviours can have on both individuals and their carers.
• Underlying triggers, like communication struggles, environmental factors, or reinforcing patterns.
• How UK laws, including the Health and Social Care Act 2008 and Mental Capacity Act, relate to managing challenging behaviour.
• Proactive approaches to reduce incidents, like positive behaviour support (PBS).
• De-escalation techniques that help safely manage situations before they worsen.
• How to safely assist individuals in distress and help them return to calm after incidents.
• Risk assessment methods to ensure safety for all.
• Steps for recording, reviewing, and reflecting on challenging scenarios to improve future outcomes.

This course doesn’t just teach theory; it gives you practical knowledge that’s grounded in the real-world challenges you face every day in social care.

Target Audience

This course is tailored for people working in health and social care roles who come across challenging behaviour as part of their job. Whether you’ve just started in the sector or have years of experience, this course provides value for everyone.

This includes:

• Care workers, support workers, and healthcare assistants in residential care, domiciliary care, or hospital settings.
• Professionals working with people who have learning disabilities, mental health needs, or dementia.
• Team leads or managers looking to better support their staff in managing challenging situations.
• Community workers or anyone working directly with people who use social care services.

If part of your role includes safeguarding or responding to individuals in distress, this course is for you.

FAQ

How long does it take to complete?
This course is flexible. You can complete it at your own pace, with around one to two hours of learning material.

Do I need prior knowledge of challenging behaviour?
No, this course is designed to be accessible for everyone, from beginners to those with more experience.

Will I get a certificate?
Yes. On completion, you’ll receive a certificate that you can use to demonstrate your knowledge and understanding of challenging behaviour.

Will this course cover UK-specific laws?
Yes, the course focuses on legislation and policies specific to England, so you can be confident all the content is relevant to your role.

Will the course help me in real-life situations?
Yes, the course equips you with practical tools and strategies that you can apply straight away.

Challenging behaviour can be tough to handle, but with the right tools and knowledge, you can respond calmly, safely, and effectively. Join us today to start building your confidence and skills. Together, we can create safer, more supportive environments for all involved.