Clear, fair, and lawful disciplinary and grievance procedures are essential for maintaining a safe, respectful, and well-managed workplace. In health and social care settings, where trust, professionalism, and accountability are critical, handling concerns correctly protects staff, service users, and organisations alike.
This free Disciplinary and Grievance Procedures Training Course provides learners with a practical understanding of how disciplinary and grievance processes work, the legal framework that underpins them, and the importance of following fair and transparent procedures in line with the ACAS Code of Practice.
Why Take This eLearning Course?
Poorly handled disciplinary or grievance issues can lead to conflict, low morale, legal disputes, and reputational damage. This course helps staff and managers understand their responsibilities and ensures that workplace concerns are addressed consistently, lawfully, and professionally.
This free course will help you to:
- Understand the purpose of disciplinary and grievance procedures
- Follow clear, fair processes in line with UK employment law
- Recognise different types of misconduct and grievances
- Handle sensitive issues such as bullying, harassment, and whistleblowing
- Promote a positive workplace culture built on trust and fairness
Learning Outcomes
By the end of this course, learners will be able to:
- Explain what disciplinary and grievance procedures are and why they are important
- Understand the role of the ACAS Code of Practice in guiding fair processes
- Identify different types of misconduct, including gross misconduct
- Describe how investigations and hearings should be conducted
- Explain how grievances are raised, investigated, and resolved
- Understand appeal processes and employment tribunal considerations
- Apply best practice in record-keeping, confidentiality, and data protection
- Support workplace harmony through lawful and transparent procedures
Disciplinary and Grievance Procedures Course Outline
Module 1: Introduction to Disciplinary and Grievance Procedures
Learners will be introduced to disciplinary and grievance procedures and their purpose within the workplace. This module explains why clear, fair procedures are essential for managing behaviour, resolving concerns, and maintaining positive working relationships. Learners will also explore the role of the ACAS Code of Practice in guiding employers and employees through these processes.
Module 2: Understanding Disciplinary Procedures
This module focuses on how disciplinary procedures operate in practice. Learners will explore different types of misconduct, including minor and gross misconduct, and understand the importance of fair investigations to establish facts. The module explains the stages of disciplinary hearings, decision-making processes, and possible outcomes such as warnings or dismissal.
Module 3: Understanding Grievance Procedures
Learners will develop an understanding of what constitutes a grievance in the workplace and how concerns should be raised. This module explains employer responsibilities when a grievance is submitted, how grievances are investigated, and how outcomes are communicated. Learners will also explore the appeals process and the role of employment tribunals.
Module 4: Special Cases and Relevant Legislation
This module covers complex and sensitive situations that may arise, such as bullying, harassment, and whistleblowing. Learners will explore how key legislation, including the Equality Act 2010 and the Employment Rights Act 1996, influences disciplinary and grievance handling. The module also introduces mediation and alternative dispute resolution as constructive options for resolving issues.
Module 5: Best Practices and Compliance
Learners will examine best practice principles for managing disciplinary and grievance cases fairly and consistently. This module highlights the importance of accurate record-keeping, confidentiality, and data protection. Learners will understand how following proper procedures helps protect both organisations and employees.
Module 6: Conclusion
The final module brings learning together by summarising the key steps involved in managing disciplinary and grievance issues effectively. Learners will reflect on how clear procedures support fairness, reduce conflict, and help maintain workplace harmony and trust.
Target Audience
This course is suitable for:
- Health and social care workers
- Team leaders and supervisors
- Registered managers and senior staff
- HR staff and administrators
- Anyone involved in managing or participating in workplace procedures
The course is appropriate for both new and experienced staff.
FAQ
How long does the course take?
Most learners complete the course in 1 to 2 hours, depending on pace.
Will I receive a certificate?
Yes. A certificate is provided upon successful completion.
Is this course relevant to health and social care settings?
Yes. The content is tailored to the specific responsibilities and challenges of health and social care workplaces.
Does this course cover legal requirements?
Yes. The course aligns with the ACAS Code of Practice, Equality Act 2010, and Employment Rights Act 1996.
Fair disciplinary and grievance procedures protect everyone in the workplace. When concerns are handled correctly, organisations build trust, reduce conflict, and maintain high standards of care and professionalism.
Enrol on the Disciplinary and Grievance Procedures in Health and Social Care course today
Build confidence, ensure compliance, and support a respectful and well-managed workplace.
Grievance and Disciplinary in Health and Social Care Training Course CPD Accredited and Government Funding
We’re working on getting this Grievance and Disciplinary in Health and Social Care Training Course CPD accredited, and any course that’s approved will be clearly labelled as CPD accredited on the site. Not every health and social care course has to be accredited to help you meet CQC expectations – what matters is that staff are competent, confident and properly trained for their roles under Regulation 18. Our courses are built to support those requirements, and because they’re not government funded there are no eligibility checks or ID needed – you can enrol and start learning straight away.
