Personalisation means arranging care and support around the person, rather than expecting the person to fit a standard service. In health and social care, this approach focuses on choice, control, dignity, independence, and outcomes that matter to the individual. It supports people to live the life they choose, with care that reflects their needs, preferences, strengths, and circumstances.
This free personalisation online course introduces personalisation in the context of health and social care in England. It explains what personalisation means, how it differs from service-led care, and how person-centred, strengths-based, and outcome-focused practice can be applied in day-to-day support.
Why Take This eLearning Course?
Personalisation is central to modern health and social care practice. It supports wellbeing, inclusion, and independence, while helping services meet legal and professional duties. When personalisation is done well, people who use services are more involved in decisions, care is more meaningful, and support is more likely to improve everyday life.
This free course will help you to:
- Understand what personalisation means in health and social care.
- Recognise the aims and principles of personalised care, including choice, control, dignity, and independence.
- Understand how personalisation differs from traditional service-led care.
- Explore person-centred and strengths-based approaches to assessment and support planning.
- Learn how individual needs, preferences, and goals are identified and recorded.
- Understand the role of choice, control, and informed decision-making.
- Recognise how personal budgets and direct payments support flexibility and autonomy.
- Understand the responsibilities of workers in delivering personalised care.
- Explore communication, partnership working, equality, and rights in personalised support.
- Recognise common barriers to personalisation and how continuous improvement can reduce them.
Learning Outcomes
By the end of this course, you will be able to:
- Define personalisation in health and social care.
- Describe the aims and principles of personalisation.
- Explain how personalisation differs from traditional service-led care.
- Identify the core values of personalised care, including choice, control, dignity, independence, safety, and inclusion.
- Define person-centred care and explain the strengths-based approach.
- Outline how individual needs, preferences, and goals are identified.
- Give examples of how care can be tailored to the individual.
- Describe what is meant by choice and control in care.
- Explain the importance of promoting independence and wellbeing.
- Identify ways to support informed decision-making and positive risk-taking.
- Define personal budgets and direct payments and explain how support planning works.
- Describe the role of the individual in planning their care and support.
- Recognise the responsibilities of workers in personalised care.
- Explain the importance of communication, partnership working, rights, diversity, equality, and professional boundaries.
- Identify common challenges in delivering personalised care and how these can be reduced.
Personalisation in Health and Social Care Course Outline
Module 1: Understanding Personalisation in Health and Social Care
Learners will explore what personalisation means and why it is central to modern health and social care practice in England. This module explains personalisation as arranging care and support around the person rather than fitting the person into a standard service. Learners will examine the aims and principles of personalisation, how it differs from traditional service-led care, and the core values that underpin it, including choice, control, dignity, independence, safety, and inclusion.
Module 2: Person-Centred and Strengths-Based Approaches
This module focuses on the relationship between personalisation, person-centred care, and strengths-based practice. Learners will explore how person-centred care places the person’s needs, goals, and preferences at the centre of decision-making, and how a strengths-based approach starts with abilities, networks, and resources rather than deficits alone. The module also explains how individual needs, preferences, and goals are identified and how care can be tailored practically to fit the person’s daily life, identity, communication needs, and routines.
Module 3: Choice, Control, Independence, and Positive Risk-Taking
Learners will examine what choice and control mean in care and support and why these are essential to personalised practice. This module explains how promoting independence and wellbeing helps people do as much as possible for themselves with the right level of support. Learners will also explore how to support informed decision-making, including accessible information, communication support, advocacy, and lawful decision-making under the Mental Capacity Act 2005. The role of positive risk-taking is also covered, showing how reasonable risks can be managed to support autonomy and quality of life.
Module 4: Personal Budgets and Support Planning
This module introduces personal budgets and direct payments as ways of increasing flexibility and control over care and support. Learners will explore what these terms mean, how they link to the Care Act 2014, and the responsibilities that come with them. The module also explains how support planning works, including agreed outcomes, needs and strengths, support options, risk planning, contingency planning, and review arrangements. The active role of the individual in planning their own care and support is emphasised throughout.
Module 5: Responsibilities of Workers in Personalised Care
Learners will explore the responsibilities of workers in delivering personalised care safely, lawfully, and respectfully. This module explains the importance of following care plans, keeping accurate records, monitoring changes in needs, seeking consent, applying the Mental Capacity Act 2005 where needed, and reporting safeguarding concerns promptly. Learners will also examine the role of effective communication and partnership working, including coordination with families, advocates, health services, housing, and voluntary organisations.
Module 6: Rights, Equality, Diversity, and Professional Boundaries
This module focuses on the legal and ethical responsibilities that support personalised care. Learners will examine why it is important to respect rights, diversity, equality, culture, faith, language, sexuality, gender identity, and disability-related needs in everyday practice. The module also explains professional boundaries and accountability, including safe relationships, appropriate handling of gifts and money, accurate reporting, escalation, and openness when things go wrong.
Module 7: Challenges, Good Practice, and Continuous Improvement
In the final module, learners will explore common challenges in delivering personalised care, such as limited time, workforce pressures, rigid service models, communication gaps, and risk-averse cultures. The module explains how barriers can be reduced through stronger care planning, better communication, continuity, balanced risk practice, and lawful decision-making. Learners will also examine what good practice looks like in personalised care and why reflection and continuous improvement are essential to maintaining respectful, outcome-focused, and person-centred support over time.
Target Audience
This course is suitable for:
- Health and social care workers.
- Care assistants and support workers.
- Senior carers and team leaders.
- Social care practitioners and assessors.
- Managers and supervisors.
- Anyone involved in planning, delivering, or reviewing care and support.
No previous specialist knowledge of personalisation is required.
FAQ
Is this course relevant to health and social care in England?
Yes. The course reflects the legal and practice framework in England, including the Care Act 2014, the Mental Capacity Act 2005, the Equality Act 2010, and person-centred care expectations.
Does the course explain personal budgets and direct payments?
Yes. It includes the purpose of personal budgets, direct payments, and how they relate to support planning and choice.
Will this course help with person-centred care planning?
Yes. It explains how needs, preferences, strengths, goals, and outcomes are identified and used in care planning.
Does it cover equality, rights, and safeguarding?
Yes. The course includes dignity, independence, rights, equality, inclusion, and the importance of lawful and safe practice.
How long does the course take?
The course is self-paced and typically takes 1 hour to complete.
Will I receive a certificate?
Yes. A certificate is issued after successful completion.
Is the course CPD accredited?
Courses are not currently CPD accredited, but accreditation is planned.
Personalisation helps ensure care is built around the person, not the service. By understanding how to support choice, control, dignity, and independence in everyday practice, health and social care workers can contribute to care that is more respectful, effective, and meaningful.
Enrol now to build your understanding of personalisation in health and social care.
Personalisation in Health and Social Care Training Course CPD Accredited and Government Funding
We’re working on getting this Personalisation in Health and Social Care Training Course CPD accredited, and any course that’s approved will be clearly labelled as CPD accredited on the site. Not every health and social care course has to be accredited to help you meet CQC expectations – what matters is that staff are competent, confident and properly trained for their roles under Regulation 18. Our courses are built to support those requirements, and because they’re not government funded there are no eligibility checks or ID needed – you can enrol and start learning straight away.
