Unit 03: Understand the importance of effective communication and the management of behaviour that challenges

1 Understand communication in managing behaviour

• 1.1 A range of communication methods
• 1.2 The importance of non-verbal communication
• 1.3 Barriers to communication
• 1.4 Ways to overcome barriers to communication
• 1.5 How communication can be adapted to meet the needs and preferences of each individual
• 1.6 The effects that communication can have on others

2 Understand how to manage behaviour that challenges

• 2.1 The importance of positive reinforcement
• 2.2 How to avoid confrontation with someone who is emotionally agitated
• 2.3 How using knowledge of the individual can help to manage behaviour that challenges
• 2.4 How to maintain the dignity of individuals when responding to incidents of behaviour that challenges
• 2.5 Different techniques that are used to defuse behaviour that challenges
• 2.6 How own actions can defuse or exacerbate an individual’s behaviour

3 Understand the role of others in supporting individuals who exhibit behaviour that is perceived as challenging

• 3.1 Referral services available to provide support for individuals
• 3.2 Own limitations and accountabilities when supporting individuals exhibiting behaviour that is perceived as challenging
• 3.3 How to record and report incidents of behaviour that is challenging