Unit 01: Information, advice or guidance in practice

1. Understand the distinction between information, advice and guidance

• 1.1. Describe differences between information, advice and guidance
• 1.2. Describe information, advice and guidance provision in own organisation

2. Understand ways of meeting information, advice or guidance requirements of clients

• 2.1. Identify the information, advice or guidance requirements of a range of individual clients
• 2.2. Describe ways of meeting the identified requirements of a range of individual clients
• 2.3. Describe ways in which clients can be supported to undertake further action

3. Understand the boundaries of own role in meeting information, advice or guidance requirements of clients

• 3.1. Describe boundaries of own role in meeting information, advice or guidance requirements of clients
• 3.2. Give examples of a range of potential agencies for referral or signposting
• 3.3. Describe how to refer or signpost individual clients to other agencies
• 3.4. Describe how to monitor and evaluate client referrals to other agencies

4. Understand the purpose of accurate record-keeping to fulfil good practice guidelines

• 4.1. Describe how client records are kept within own organisation
• 4.2. Describe the purpose of accurate record-keeping to fulfil good practice guidelines