4.1 Identify the steps to take to support an individual who is facing a mental health crisis

Thi guide will help you answer 4.1 Identify the steps to take to support an individual who is facing a mental health crisis.

Supporting someone experiencing a mental health crisis can feel challenging, especially in a workplace setting. Having a clear action plan can make all the difference. Here, we outline steps to effectively help an individual who is in crisis. Understanding mental health is a critical component of supporting someone in crisis. It’s important to recognize the signs of a mental health crisis and respond with empathy and compassion. Additionally, providing a safe and non-judgmental space for the individual to express their feelings is essential in helping them navigate through their mental health challenges.

Recognise the Crisis

Recognising signs of a mental health crisis is the first step. Signs can vary but may include:

• Sudden mood swings or extreme emotional outbursts
• Withdrawal from social interactions
• Decline in work performance
• Expressing feelings of hopelessness or helplessness
• Talking about self-harm or suicide

Knowing how to spot these signs early can prepare you to act swiftly and appropriately.

Approach the Individual

Once you identify a possible crisis, approach the person calmly and with empathy. Choose a private and safe space to talk, if possible. Use a gentle tone to express concerns without judgment. Phrases like “I’ve noticed you’re not yourself lately” can open the door for dialogue.

Listen Without Judgement

Providing a supportive ear is crucial. Let the person share their experiences and feelings without interruption. Avoid offering immediate solutions or making assumptions. Sometimes just knowing someone is willing to listen can provide immense relief.

Assess Risk of Harm

Determine if the person poses any risk to themselves or others. This involves:

• Directly asking if they are considering self-harm or suicide
• Not leaving the person alone if they express harmful intentions
• Taking any talk of self-harm or death seriously

If the person is at immediate risk, seek help from emergency services right away.

Provide Reassurance and Information

Offer reassurance that professional help is available and that recovery is possible. Share basic information about resources such as Employee Assistance Programmes, mental health helplines, or mental health professionals. Ensure the person knows they are not alone in this struggle.

Encourage Professional Help

Suggest seeking professional help without applying undue pressure. Offer to assist in finding a therapist or setting up an appointment, if they are open to it. It’s important to respect their autonomy and comfort level.

Understand Boundaries of Your Role

A mental health first aider is not a counsellor or therapist. Recognise the limits of your role. Your job is to provide immediate support and refer to professionals for further help when necessary.

Document the Incident

Once the situation is stable, document what has happened. Include details such as:

• Date and time of the crisis
• Specific behaviours or statements observed
• Actions taken
• Any referrals made to professionals or services

Reporting ensures the incident is recorded and appropriate follow-ups are planned within your organisation.

Respect Confidentiality

Maintain confidentiality throughout the process. Share information only with those who need to know within your organisation while respecting relevant privacy laws and policies. Assure the individual that their information is handled discreetly.

Prepare for Ongoing Support

Mental health crises can call for ongoing support. Check in with the individual regularly if they’re comfortable with it. Encourage the continuation of seeking professional support, and share any relevant organisational resources.

Debrief with Colleagues

After the crisis, debrief with a supervisor or a member of your organisational mental health team. This helps you process your involvement and discuss the next steps in a secure environment. It can also help improve your approach for future situations.