3.1 Use ICT resources correctly and safely, when asked to do so

This guide will help you answer 3.1 Use ICT resources correctly and safely, when asked to do so.

Using ICT resources correctly and safely is a key skill for support staff in schools. ICT means Information and Communication Technology. It covers computers, tablets, interactive whiteboards, printers, scanners and software used in classrooms. Safe and proper use helps teaching, protects pupils, and keeps equipment in good working order.

You need to show that you can follow instructions when using ICT resources. You must act in line with school policies and health and safety rules. You also need to protect data and avoid misuse.

Following Instructions When Using ICT

When you are asked to use ICT in the classroom, you should do it as directed by a teacher or colleague. This includes:

• Setting up equipment correctly
• Using approved software and websites
• Saving work in the right place
• Shutting equipment down properly

Following instructions keeps lessons running smoothly. It also reduces the risk of accidents or technical problems. If you are not sure how to operate a resource, ask for guidance before starting.

Safe Handling of Equipment

ICT resources can be damaged if handled badly. You should:

• Carry laptops or tablets using both hands
• Keep drinks and food away from keyboards and screens
• Tidy cables to prevent tripping
• Avoid pressing too hard on touchscreens

Remember that some equipment is expensive or sensitive. Treat all ICT tools carefully, just like you would a library book or laboratory item.

Protecting Confidentiality

Pupils’ information is private. You must keep it safe when using ICT resources. This means no sharing of passwords or login details, and no viewing data that you do not need for your role.

Examples of confidential data include:

• Names and addresses
• Medical information
• Behaviour records
• Assessment results

Schools follow the Data Protection Act 2018. Breaking the rules can mean serious consequences. Always log out when you finish using a computer to prevent others accessing confidential files.

Using Passwords Safely

Passwords are the first barrier against unauthorised access. Good practice includes:

• Using strong passwords with letters, numbers and symbols
• Keeping passwords private
• Changing them when required
• Not writing them down where others can see

Some schools may use two-factor authentication. This adds another layer of security, such as a code sent to your phone.

Avoiding Online Risks

When using the internet for teaching or support tasks, be alert to risks. These can include viruses, phishing emails, and unsuitable content.

You can reduce risk by:

• Opening emails only from trusted sources
• Not clicking on unknown links
• Using school-approved websites
• Reporting strange behaviour from computers

Anti-virus software should always be active. If you spot a warning message, tell a colleague who can deal with it according to school policy.

Health and Safety at the Workstation

When working on a computer for long periods, pay attention to your posture and the workspace setup. This prevents strain and injury.

Tips include:

• Adjust the chair so your feet rest flat on the floor
• Keep the screen at eye level
• Take short breaks to rest eyes and stretch muscles
• Use wrist supports if available

Good positioning helps prevent back pain, neck strain, and repetitive strain injury.

Caring for ICT Resources

Maintenance and care keep ICT resources ready for use. This can mean cleaning screens with approved cloths, checking cables are intact, and storing devices securely.

Other good habits include:

• Charging laptops or tablets before lessons
• Storing equipment in the correct place when finished
• Reporting faults promptly

Never try to repair equipment yourself unless told to do so by a trained technician.

Following Software Use Policies

Schools use licensed software. Only approved programs should be installed. Using unapproved software risks breaking licence agreements and can bring viruses into the school system.

When given access to teaching software, use it only for school tasks. Do not install games or non-approved applications on school devices.

Supporting Pupils with ICT

Part of your role may be to help pupils use ICT safely. This can include showing them how to log in, save work, and exit programs correctly.

You must also supervise to make sure pupils use resources for the task set, not for unrelated browsing. Correcting mistakes in ICT use builds their skills and helps keep the system secure.

Avoiding Physical Hazards

ICT equipment can pose physical hazards such as:

• Loose cables causing trips
• Overloaded plug sockets causing electrical risks
• Hot projectors or lights causing burns

Check the area before use and fix hazards where possible. This might mean moving a cable out of the walkway or turning off a projector after use.

Using Interactive Whiteboards Safely

Interactive whiteboards are often used in classrooms. When asked to use one:

• Ensure the pen or touch tools are working
• Keep the board clean to avoid affecting touch sensitivity
• Stand clear of the projector beam to protect your eyes
• Report calibration problems to technical staff

These steps keep lessons on track and equipment functioning well.

Protecting School Networks

School computer networks connect all ICT devices. Incorrect use can cause problems for the whole network. You should avoid:

• Downloading unapproved files
• Accessing unsecure websites
• Plugging in personal USB drives without checking them for viruses

When you use a USB stick, make sure it has been scanned by anti-virus software first.

Following the Acceptable Use Policy

Most schools have an acceptable use policy that sets out how ICT should be used. Follow this policy every time you use a device. This often covers:

• Appropriate internet use
• Email guidelines
• Rules for printing and copying
• Data storage and sharing protocols

Knowing the policy helps prevent mistakes that could have serious results.

Reporting Problems

If something goes wrong with ICT resources, report it straight away. This can be a technical fault, a data breach, or unsafe behaviour.

Give clear information when reporting, such as:

• The type of problem
• When it happened
• Which device is affected
• Actions taken so far

Prompt reporting means the issue can be fixed before it worsens.

Supporting Safe Use in Group Activities

When pupils use ICT in groups, watch their work closely. Group tasks can lead to sharing of logins or accessing unrelated sites. Reinforce rules and remind pupils to stay on task.

You can make ICT safer in group work by:

• Assigning clear roles
• Supervising closely
• Limiting group size
• Giving clear time limits

This supports learning and reduces risks.

Staying Updated on ICT Procedures

ICT systems and rules in schools can be updated. Make sure you read new policies and attend training when offered. Changes might cover software updates, new security measures, or revised safety guidelines.

By keeping up to date, you can work safely and correctly every time you are asked to use ICT.

Classroom ICT Preparedness

Before a lesson starts, check ICT equipment so it is ready for use. This can include:

• Turning on devices in advance
• Checking internet connection
• Making sure files or programs are loaded
• Setting interactive whiteboards to the correct mode

Preparation prevents delays and technical issues during lessons.

Encouraging Responsible Pupil Behaviour

Part of your role in safe ICT use is encouraging pupils to respect equipment and rules. You can model behaviour by:

• Using devices carefully yourself
• Logging out after use
• Avoiding rough handling of resources
• Following the teacher’s instructions exactly

Pupils will copy the behaviour they see. Showing respect for ICT resources sets a good example.

Final Thoughts

Using ICT correctly and safely in schools is not just about technology. It is about protecting pupils, keeping lessons running, and looking after expensive resources. Every action you take with ICT should follow school rules and the instructions given by teaching staff.

If you always act with care and attention, you will avoid accidents and protect data. You will help create a safe learning environment where ICT resources support teaching rather than cause distractions or risks. Remember that as a support worker, your correct and safe actions play an important role in the smooth running of a school.