Unit 18: Understand how to manage a team

1. Understand the attributes of effective team performance

• 1.1 Define the key features of effective team performance
• 1.2 Compare the models used to link individual roles and development with team performance

2. Know how to support team development

• 2.1 Analyse the stages of team development
• 2.2 Identify barriers to success and how these can be overcome
• 2.3 Analyse the effect group norms may have on team development
• 2.4 Differentiate between beneficial conflict and destructive conflict in teams
• 2.5 Evaluate methods of dealing with conflict within a team
• 2.6 Compare methods of developing and establishing trust and accountability within a team

3. Know how to promote shared purpose within a team

• 3.1 Evaluate ways of promoting a shared vision within a team
• 3.2 Review approaches that encourage sharing of skills and knowledge between team members

4. Know how to promote a ‘no-blame culture’ within a team

• 4.1 Define the meaning of a ‘no blame culture’
• 4.2 Evaluate the benefits of a ‘no blame culture’
• 4.3 Describe how systems and processes can be used to support a no blame culture
• 4.4 Describe strategies for managing risks associated with a no blame culture

5. Understand different styles of leadership and management

• 5.1 Compare different styles of leadership and management
• 5.2 Reflect on adjustments to own leadership and management style that may be required in different circumstances