LMAC 4A Partnership working in adult care

1. Understand the context of relationships and partnership working

• 1.1 Explain how legislation and regulation influence working relationships with others
• 1.2 Explain how relationships with individuals and carers underpin person-centred practice and affect the achievement of positive outcomes for individuals and their families
• 1.3 Analyse the role of partnerships, collaboration and co-production with individuals and others in enabling individuals to achieve their desired outcomes
• 1.4 Explain own service’s role in enabling individuals to build and maintain relationships and connections to their community
• 1.5 Evaluate how networking and working collaboratively with other agencies and community groups benefits: • individuals • the sustainability and reach of the organisation
• 1.6 Analyse how integrated working with other agencies delivers better outcomes for individuals and the role of systems leadership within this
• 1.7 Describe good practice for working across agencies in relation to: • the features of effective, collaborative partnership working • how to overcome barriers to effective partnerships
• 1.8 Explain own role and responsibilities in establishing positive relationships within and beyond the organisation
• 1.9 Explain the methods, protocols and limitations of using different communication methods to forge relationships and partnerships with other professionals and agencies

2. Know how to manage and resolve conflict

• 2.1 Describe models of conflict management and conflict resolution
• 2.2 Explain factors that can cause friction and conflict within the workplace
• 2.3 Describe skills that underpin conflict management and conflict resolution techniques

3. Be able to lead effective relationships with individuals, carers and families

• 3.1 Model open, respectful and supportive relationships with individuals and others
• 3.2 Embed co-production and the contribution and expertise of individuals, carers and families within day-to-day practice
• 3.3 Ensure individuals and carers are aware of their statutory rights
• 3.4 Implement systems that engage individuals and those important to them in decision-making and review.

4. Be able to manage working relationships with colleagues in own setting to achieve positive outcomes for individuals

• 4.1 Develop systems and procedures to facilitate effective working relationships with colleagues
• 4.2 Develop and agree common objectives when working with colleagues
• 4.3 Implement systems and practices that allow colleagues to make appropriate contributions using their expertise
• 4.4 Deal constructively with conflicts or dilemmas that arise
• 4.5 Evaluate own working relationships with colleagues

5. Be able to work in partnership with professionals in other agencies

• 5.1 Negotiate with professionals in other agencies to agree objectives, roles and responsibilities, procedures, and ways of working for a specific task or area of work
• 5.2 Use agreed ways of working to carry out own role and support others to carry out their responsibilities
• 5.3 Manage challenges constructively and in ways that promote change
• 5.4 Challenge poor practice in ways that promote change and encourage others to follow agreed ways of working
• 5.5 Implement communication and recording systems that comply with current legislation for information sharing between agencies
• 5.6 Evaluate the effectiveness of partnership work and the processes that underpin it and seek agreement for improvements