Complaints handling in housing

This self-assessment helps you reflect on your confidence in handling complaints and feedback in housing. It supports learning, supervision and development. It does not confirm competence and does not replace formal training, observation, employer checks, professional judgement or local policy. If you score 1 or 2 on any statement, treat this as a priority learning need. Review the relevant learning, follow your employer policy and speak with your manager or designated lead before carrying out related tasks independently.