Complaints response letters and duty of candour

This self-assessment helps you reflect on your confidence in writing formal complaint response letters and applying duty of candour where regulated health or social care rules apply. It is for managers and leaders in UK care, health, housing and early years settings. It helps identify learning needs and areas to discuss. It does not confirm competence and does not replace formal training, supervision, employer checks, professional judgement or local policy. If you score 1 or 2 on any statement, treat this as a priority learning need. Follow your employer policy and speak with your manager, supervisor or designated lead before carrying out related tasks independently.