Conflict resolution and de-escalation

This self-assessment helps you reflect on your confidence in conflict resolution and de-escalation. It supports learning, supervision and development discussions. It does not confirm competence. It does not replace formal training, observation, employer checks, professional judgement or local policy. Conflict can involve risk. If you score 1 or 2 on any statement, treat this as a priority learning need. Review relevant learning, follow employer policy, and speak with your manager, supervisor or designated lead before carrying out related tasks independently.