For Activity 1.2b of the Care Certificate Standard 1, you’re expected to not only find out, but to also comprehend these organisational principles. Here are some answers and examples:
The Aims of My Organisation
The aim is a general statement of purpose or intent that the organisation seeks to achieve in the long term. It is the driving force behind all endeavours within the organisation and communicates the desired impact on the community or sector it serves.
Example: “After consulting with my supervisor, I understand that the overarching aim of our organisation is to enhance the health and well-being of our service users by providing comprehensive person-cantered care. We strive to enable service users to lead fulfilling lives with as much independence as possible, supported by specialised and compassionate care teams.”
The Objectives of My Organisation
Objectives are more precise than aims and are the organisation’s targets, which are realistic, quantifiable, and designed to meet the broader aims. They’re typically accompanied by a timeframe and are regularly reviewed to gauge progress.
Example: “The objectives at our care home include increasing the number of service users who can perform daily living tasks independently by 50% within the next year, reducing preventable health complications among residents by implementing proactive health monitoring systems, and achieving a 95% satisfaction rate in service user feedback surveys by continually refining care practices based on user input.”
The Values of My Organisation
Values are the deeply held beliefs that shape the organisation’s culture and ethos. They influence how the staff members interact with each other, how care is provided to service users, what behaviours are encouraged, and how decisions are made throughout the organisation.
Example: “Our values include ‘Compassion and Care’ where every action is taken with sensitivity to service users’ needs, ‘Excellence’ by striving for the highest standards in care and service delivery, ‘Teamwork’ which involves working collaboratively with respect for all colleagues’ roles, and ‘Accountability’ ensuring we hold ourselves responsible for our conduct and commitments. These values form the pillars of our approach to care, ensuring every service user feels secure, respected, and valued.”
Acquiring this knowledge about your organisation’s aims, objectives, and values will equip you with a better understanding of the expected contributions to your work. It will also help you align your personal goals and professional development with those of your employer to ensure you are working cohesively towards common ends that benefit both service users and the organisation.