What is Informal Care in Health and Social Care

What is Informal Care in Health and Social Care?


Care Learning

4 mins READ

Informal care refers to the unpaid support and assistance provided by family members, friends, or neighbours to individuals who may need help because of illness, disability, old age, or other health-related issues.

This type of care is typically characterised by its non-professional nature, meaning that the caregivers are not formally trained or employed to provide such support. Instead, they offer help out of personal relationships and commitment.

Key aspects of informal care include:

Range of Support

Informal carers can provide a wide range of support, varying from practical assistance to emotional support.

This can include tasks such as:

  • Personal Care: Helping with activities of daily living (ADLs) like bathing, dressing, and grooming.
  • Domestic Tasks: Managing household chores such as cooking, cleaning, and shopping.
  • Medical Support: Administering medications, managing health appointments, and ensuring the care recipient adheres to their medical regimen.
  • Mobility Assistance: Helping the individual move around the house, or transporting them to necessary services and social activities.
  • Emotional and Social Support: Providing companionship, listening, and helping to maintain social connections.

Importance in the Care System

Informal care is a cornerstone of the health and social care system, providing crucial support that complements formal care services offered by the NHS, local authorities, and professional care organisations.

It is estimated that millions of people in the UK care for friends, relatives, or neighbours, which significantly alleviates the pressure on formal care services and public budgets.

Economic Value

The economic contribution of informal carers is substantial. If informal care were to be replaced by formal, paid care, the costs to the public sector would be immensely high. Informal carers save the NHS and local councils billions of pounds annually.

Challenges for Informal Carers

Despite their significant role, informal carers often face considerable challenges, including:

  • Financial Strain: Many carers incur out-of-pocket expenses and may have to reduce their working hours or leave employment altogether.
  • Physical and Emotional Stress: The demands of caregiving can lead to physical exhaustion, mental health issues like anxiety and depression, and a general decline in the carer’s well-being.
  • Lack of Recognition and Support: Informal carers often feel undervalued and unsupported. Accessing formal support services, respite care, and financial benefits can be complex and challenging.

Support for Informal Carers

Recognising the importance and challenges of informal care, several support mechanisms are in place, including:

  • Carer’s Allowance: A benefit provided to eligible carers who spend a considerable amount of time caring for someone.
  • Respite Services: Temporary care services that allow informal carers to take breaks and look after their own health and well-being.
  • Carer’s Assessments: Local authorities are required to conduct assessments to determine the needs of carers and provide appropriate support, which could range from practical assistance to counselling.
  • Training and Resources: Various organisations offer training, advice, and resources to help informal carers manage their roles more effectively.

Examples of Informal Care

Here are some examples of informal care, illustrating the diverse nature of the support provided by unpaid carers:

Personal Care

  • Example: Jane, a middle-aged woman, helps her mother with daily activities such as bathing, dressing, and grooming. Her mother has limited mobility because of arthritis, and Jane ensures she maintains her personal hygiene and wears clean clothes every day.

Domestic Tasks

  • Example: Tom lives next door to Mr Roberts, a widower. Every week, Tom does the grocery shopping for Mr Roberts, prepares some meals in advance, and takes out his rubbish. He also helps with light housework to keep Mr Roberts’ home clean and tidy.

Medical Support

  • Example: Emma’s teenage son, Jake, has Type 1 diabetes. Emma diligently monitors Jake’s blood sugar levels, administers insulin, and coordinates with healthcare providers to manage his condition. She also educates Jake on how to manage his diabetes independently as he grows older.

Mobility Assistance

  • Example: Mark, a university student, helps his grandmother, who uses a wheelchair, get around the house and accompanies her to medical appointments. He also drives her to social events to ensure she stays connected with her friends and community.

Emotional and Social Support

  • Example: Sarah’s best friend, Natalie, has depression. Sarah regularly spends time with Natalie, offering a listening ear, companionship, and emotional support. She also encourages Natalie to seek professional help and accompanies her to therapy sessions when needed.

Respite Care

  • Example: John provides care for his wife, Susan, who has advanced Alzheimer’s disease. To take care of his own health and well-being, John’s sister occasionally steps in to provide some respite. She stays with Susan for a weekend every month, allowing John to take a break and recharge.

Complex Care Coordination

  • Example: Rachel’s teenage daughter, Lily, has a severe learning disability and multiple health issues. Rachel manages Lily’s many medical appointments, coordinates with specialists, and ensures that Lily’s educational needs are met through tailored support at school. She also attends regular meetings to review and update Lily’s care plan.

Support for Mental Health Issues

  • Example: David’s brother, Paul, has been diagnosed with schizophrenia. David helps by reminding Paul to take his medication, accompanies him to psychiatric appointments, and provides emotional support during difficult times. He also helps manage any potential crises by knowing who to contact and what to do.

Supporting Independence

  • Example: Ellen, recognising her uncle’s desire to remain independent, assists with organising his medications into a weekly pill organiser and sets up a system of reminder calls to ensure he takes them regularly. She also helps him manage his finances and pays his bills online.

Advocacy and Navigation of Services

  • Example: Julia’s son, Alex, has a disability that requires multiple forms of support. Julia acts as Alex’s advocate, navigating through complex service systems to secure the best possible care and educational support for him. She attends meetings with social workers, therapists, and school officials to ensure Alex’s needs are adequately met.

These examples illustrate the broad spectrum of tasks and responsibilities informal carers take on. Their efforts not only ensure that their loved ones’ immediate needs are met, but also significantly contribute to their overall quality of life and well-being. Despite being unpaid and often under-recognised, the role of informal carers is both crucial and immensely valuable to society.


Informal care plays an indispensable role in the health and social care landscape. It provides vital support that enhances the quality of life for care recipients while also easing the burden on formal care services.

However, the sustainability of this system hinges on recognising and addressing the needs of informal carers, ensuring they receive the support necessary to continue their invaluable work without detriment to their own health and well-being.

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