1.1 Describe the duties and responsibilities of own work role 1 1.1 Describe the duties and responsibilities of own work role

1.1 Describe the duties and responsibilities of own work role

Promote Personal Development in Care Settings

Care Learning

5 mins READ

This guide will help you answer The RQF Level 3 Diploma in Care Unit 1.1 Describe the duties and responsibilities of own work role.

It is essential to have a thorough understanding of your duties and responsibilities within your work role.

These duties and responsibilities are framed within the context of providing high-quality, person-centred care while adhering to professional standards and regulatory requirements.

Person-Centred Care

One of the primary duties in your role is to provide person-centred care. This means that the care you offer should be tailored to meet the individual needs, preferences, and values of each service user. Key aspects include:

  • Assessing Needs: Conduct thorough assessments to understand the specific needs and wishes of each service user.
  • Care Planning: Develop and implement comprehensive care plans that reflect the preferences and requirements of the individual.
  • Reviewing Care Plans: Regularly review and update care plans to ensure they remain relevant and effective.

Safeguarding and Protection

Ensuring the safety and well-being of service users is a critical responsibility. This involves:

  • Identifying Risks: Be vigilant in recognising the signs of abuse or neglect, and conduct risk assessments to identify potential hazards.
  • Reporting Concerns: Report any concerns about the safety and well-being of service users to the appropriate agencies or safeguarding leads within your organisation.
  • Promoting a Safe Environment: Create and maintain a safe and secure environment, by adhering to health and safety regulations and best practices.

Professional Development and Competence

Maintaining your skills and knowledge is essential for delivering high-quality care. Responsibilities include:

  • Continuous Professional Development (CPD): Engage in ongoing training and development opportunities to enhance your skills and stay current with best practices.
  • Reflective Practice: Regularly reflect on your practice to identify areas for improvement and to ensure continuous enhancement of your care delivery.
  • Compliance with Standards: Adhere to the guidelines and standards set by regulatory bodies such as the Care Quality Commission (CQC), and follow your organisation’s policies and procedures.

Communication and Teamwork

Effective communication and teamwork are fundamental components of your role. Responsibilities in this area include:

  • Clear Communication: Ensure clear, accurate, and timely communication with service users, their families, and other care professionals.
  • Collaboration: Work collaboratively with other members of the care team to provide cohesive and coordinated care.
  • Record-Keeping: Maintain accurate and up-to-date records of care provided, including care plans, assessments, and any incidents or changes in condition.

Promoting Independence

Encouraging and supporting service users to maintain their independence and dignity is a core duty. This involves:

  • Empowerment: Support service users in making their own decisions and encourage active participation in their own care.
  • Daily Living Skills: Assist service users in developing and maintaining daily living skills to promote self-reliance.
  • Respecting Choices: Always respect the choices and decisions made by service users, even if they differ from your own perspective.

Equality, Diversity, and Inclusion

Your role encompasses respecting and promoting equality, diversity, and inclusion. Key responsibilities include:

  • Non-Discrimination: Treat all service users fairly and without discrimination, regardless of their background or circumstances.
  • Cultural Sensitivity: Be respectful of and responsive to the cultural and religious needs of service users.
  • Inclusive Practice: Ensure that the care environment is inclusive and that all service users feel valued and respected.

Ethical Practice

Ethical considerations are integral to health and social care work. Responsibilities include:

  • Confidentiality: Maintain the confidentiality of service user information unless disclosure is necessary for their protection or required by law.
  • Professional Boundaries: Establish and maintain appropriate professional boundaries in your relationships with service users.
  • Ethical Decision-Making: Make decisions based on ethical principles, and seek guidance when faced with ethical dilemmas.

Example answers for Unit 1.1 Describe the duties and responsibilities of own work role

Here are some example answers a care worker might give when describing the duties and responsibilities of their own work role, aligned with the RQF Level 3 Diploma in Care requirements.

Example Answer 1: Person-Centred Care

“As a care worker, one of my main duties is to provide person-centred care. This means tailoring the care I provide to meet the unique needs and preferences of each service user. For example, I regularly conduct assessments to understand what each individual requires, from their daily routines to their personal likes and dislikes. I then develop care plans that are highly personalised and ensure that these plans are reviewed and updated frequently to reflect any changes in their needs.”

Example Answer 2: Safeguarding and Protection

“Ensuring the safety and well-being of the service users is paramount in my role. I am trained to identify risks and signs of abuse or neglect and am always vigilant in monitoring for these. For instance, I once noticed unusual bruising on a service user and immediately reported it to my safeguarding lead, ensuring the individual received the necessary protection and support. Creating a safe environment is also a responsibility, and I routinely check that all health and safety measures are in place, such as the proper use of mobility aids.”

Example Answer 3: Professional Development and Competence

“Continuous professional development is critical in my role. I actively engage in various training programmes, such as dementia care and first aid, to enhance my skills. I also participate in reflective practice sessions where I can discuss my experiences and learn from my colleagues. For example, after dealing with a challenging behaviour incident, I reflected on my approach and sought feedback from my supervisor, which helped me handle similar situations more effectively in the future.”

Example Answer 4: Communication and Teamwork

“Effective communication and teamwork are core responsibilities in my job. I ensure clear and respectful communication with service users, their families, and other healthcare professionals. For example, I always document and share any changes in a service user’s condition with the multidisciplinary team to ensure a coordinated approach to care. Additionally, I keep detailed records of all care activities and incidents to maintain transparency and accountability.”

Example Answer 5: Promoting Independence

“Supporting service users to maintain their independence is a key duty. For instance, I assist them with daily living activities such as bathing and eating but always encourage them to do as much as they can by themselves. I once worked with a service user to regain the ability to prepare their own meals safely, which significantly boosted their confidence and sense of independence.”

Example Answer 6: Equality, Diversity, and Inclusion

“As a care worker, I always strive to uphold the principles of equality, diversity, and inclusion. I treat all service users fairly, regardless of their background, and am sensitive to their cultural and religious needs. For example, I ensure that dietary requirements based on religious beliefs are respected and met. I also participate in training sessions on cultural competence to better understand and support the diverse needs of the individuals in my care.”

Example Answer 7: Ethical Practice

“Maintaining confidentiality and ethical practice is vital in my role. I always ensure that sensitive information about service users is kept confidential unless it needs to be shared for their safety. I also maintain professional boundaries, ensuring my interactions are respectful and appropriate. For instance, I encountered an ethical dilemma where a service user refused medication; I sought guidance from my supervisor and ensured the decision was documented while respecting the service user’s autonomy.”

These example answers exemplify the duties and responsibilities of a care worker, offering practical instances of their daily activities and professional obligations within the context of providing high-quality, person-centred care.


In summary, the duties and responsibilities of your work role in health and social care are multifaceted and encompass providing person-centred care, safeguarding and protecting service users, engaging in professional development, effective communication and teamwork, promoting independence, and upholding equality, diversity, and ethical practices.

Comprehending and fulfilling these duties ensures the delivery of high-quality care and contributes to the well-being and dignity of the service users you support.

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