1.2 Explain expectations about own work role as expressed in relevant standards

1.2 Explain expectations about own work role as expressed in relevant standards

Promote Personal Development in Care Settings

Care Learning

5 mins READ

This guide will help you answer The RQF Level 3 Diploma in Care Unit 1.2 Explain expectations about own work role as expressed in relevant standards.

Understanding the expectations about your own work role as dictated by relevant standards is crucial.

These standards help ensure that care workers provide high-quality services to those in need. They also set a benchmark for the professionalism and ethical conduct expected in the sector.

Key Standards Impacting Your Role

The Care Certificate

The Care Certificate sets out the minimum standards that should be covered as part of induction training of new care workers. It comprises 15 standards that care workers should know and implement, such as:

  1. Understanding Your Role: Demonstrates the importance of knowing your duties and responsibilities within the care sector.
  2. Personal Development: Emphasises continuous learning and self-improvement.
  3. Duty of Care: Focuses on the legal and ethical obligation to ensure the well-being of those you care for.

The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

These regulations provide a framework within which all health and social care providers should operate. They outline:

  1. Fundamental Standards: These include person-centred care, dignity and respect, and consent.
  2. Safe Care and Treatment: Mandates that care must be delivered safely and meet current clinical standards.
  3. Safeguarding Service Users from Abuse and Improper Treatment: Requires care workers to actively prevent abuse and report it if it occurs.

Expectations Within Your Work Role

Professionalism and Ethical Behaviour

Your role requires a high standard of professionalism and ethical behaviour. This includes:

  • Confidentiality: Maintaining the privacy of individuals’ health and personal information in compliance with GDPR.
  • Empathy and Compassion: Providing care with understanding and sensitivity.
  • Accountability: Being responsible for your actions and being aware of the legal and professional consequences of those actions.

Competence and Continuous Development

Continuous personal and professional development is essential for maintaining competence. This means:

  • Training and Qualifications: Attending and completing necessary training sessions and qualifications.
  • Reflective Practice: Regularly assessing your performance and identifying areas for improvement.
  • Staying Updated: Keeping informed about changes in regulations, standards, and best practices in health and social care.

Communication and Collaboration

Effective communication and collaboration are critical elements of your role. This involves:

  • Interpersonal Skills: Clear and compassionate communication with service users, their families, and your colleagues.
  • Teamwork: Working effectively as part of a multidisciplinary team.
  • Record Keeping: Maintaining accurate and timely records to support the delivery of care.

Aligning Actions with Standards

Implementing Care Plans

You must ensure that care plans are person-centred and tailored to individual needs. Following relevant standards, care plans should:

  • Involve the Individual: Engage service users in their own care planning.
  • Be Regularly Reviewed: Ensure that care plans are updated based on the individual’s changing needs and preferences.
  • Respect Autonomy: Support individuals in making informed decisions about their care.

Risk Management

Part of adhering to expectations is managing risks effectively. This includes:

  • Identifying Risks: Recognising potential hazards to the well-being of service users and colleagues.
  • Mitigation Strategies: Implementing measures to minimise risks.
  • Reporting and Learning: Documenting incidents and implementing learnings to prevent recurrence.

Example answers for Unit 1.2 Explain expectations about own work role as expressed in relevant standards

Below are some examples of how a care worker might articulate their understanding and implementation of expectations about their work role in line with relevant standards.

These responses reflect key areas covered, such as professionalism, competence, communication, risk management, and person-centred care.

Example 1: Professionalism and Ethical Behaviour

Question: How do you ensure that you maintain a high standard of professionalism and ethical behaviour in your role?

“As a care worker, I maintain a high standard of professionalism and ethical behaviour by strictly adhering to confidentiality policies and GDPR regulations, ensuring that all personal and health information of service users remains private. I demonstrate empathy and compassion in my daily interactions by actively listening and responding to the needs and concerns of service users, ensuring they feel respected and valued. Additionally, I take accountability for my actions through reflective practice, regularly evaluating my performance and identifying areas for improvement to better serve the people in my care.”

Example 2: Competence and Continuous Development

Question: Describe how you stay up-to-date with the latest regulations and best practices in health and social care.

“To stay up-to-date with the latest regulations and best practices, I regularly attend training sessions and workshops provided by my employer. I also engage in e-learning modules and seminars relevant to my role. I make a habit of reading industry publications and updates from regulatory bodies such as the Care Quality Commission (CQC). Additionally, I participate in team meetings and discussions where we share knowledge and experiences, helping each other stay informed about new developments and best practices in health and social care. I believe that continuous learning is crucial for delivering high-quality care and ensuring compliance with current standards.”

Example 3: Communication and Collaboration

Question: How do you ensure effective communication with both service users and colleagues?

“Effective communication is essential in my role as a care worker. With service users, I use clear, simple language and make sure to listen actively to understand their needs and preferences fully. I also use non-verbal communication cues, such as body language and eye contact, to build trust and rapport. For those with communication difficulties, I employ alternative methods such as visual aids or assistive technology. When collaborating with colleagues, I ensure that information is accurately and promptly shared through written records, handovers, and team meetings. I also encourage open dialogue and feedback to promote a supportive and cohesive working environment.”

Example 4: Risk Management

Question: How do you identify and mitigate risks in your day-to-day activities?

“In my day-to-day activities, I remain vigilant for potential hazards that could affect the well-being of service users and colleagues. This includes performing regular risk assessments, checking for safety issues such as slippery floors, or ensuring equipment is in proper working condition. When I identify a risk, I report it immediately to my supervisor and follow the established protocols to mitigate it, such as removing the hazard or using appropriate personal protective equipment (PPE). I also document any incidents comprehensively and participate in team debriefings to analyse what occurred and implement strategies to prevent similar incidents in the future. This proactive approach helps maintain a safe environment for everyone.”

Example 5: Implementing Care Plans

Question: How do you ensure that care plans are person-centred and meet the individual needs of service users?

“Ensuring that care plans are person-centred is a priority in my role. I actively involve service users in the development and review of their care plans, encouraging them to express their needs, preferences, and goals. I also collaborate with family members and other healthcare professionals to gather comprehensive information that informs a holistic approach to care. By conducting regular reviews and updates to care plans, I make sure they reflect any changes in the service user’s condition or circumstances. I respect each individual’s autonomy by supporting their decisions and providing them with the information needed to make informed choices about their care. This approach helps tailor care plans to meet the unique needs of each service user.”

These examples illustrate how a care worker can effectively understand and implement the expectations about their work role, ensuring compliance with relevant standards while delivering high-quality care.


Understanding and meeting the expectations of your work role as expressed in relevant standards is fundamental to providing high-quality care.

Ensuring professionalism, continuous development, effective communication, and adherence to ethical and legal standards not only enhances the quality of service but also supports your growth and accountability as a care worker. Implementing these standards in your daily routines will help you deliver exceptional care and ensure the safety and well-being of those you support.

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