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Unit 01 Introduction to the social housing sector
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Units and answersBrowse 5 unit links
1. Understand the housing sector
- 1.1 Outline the history of Registered Social Landlords
- 1.2 Describe the different types of social housing organisations
- 1.3 Identify the different people that might use social housing
- 1.4 Describe the range of services provided by social housing
- 1.5 Outline the provision available through supported accommodation
Show 3 other listed units or outcomes
- 1.6 Describe the relationship between a landlord and their tenants
- 1.7 Identify current government legislation relating to housing associations and their functions
- 1.8 Identify potential career progression routes within the housing sector
2. Understand customer service in the context of the housing sector
Show 6 other listed units or outcomes
- 2.1 Explain the purpose of customer service
- 2.2 Explain the term ‘service offer’
- 2.3 Outline the specific needs of tenants within a housing association
- 2.4 Explain the importance of good communication in customer service
- 2.5 Identify barriers to providing effective customer service
- 2.6 Identify ways to overcome barriers to providing effective customer service.
3. Know how to direct tenants to useful support services and information
Show 4 other listed units or outcomes
- 3.1 Identify support services that tenants could be referred to
- 3.2 Identify sources of information and support for tenants
- 3.3 List community engagement activities available to tenants in own local area
- 3.4 Explain the benefits of community engagement in the housing sector
