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How quickly we reply

  • Paid Care Tools members: usually within 24 hours.
  • Everyone else: within 3 to 5 working days. If your issue is urgent, say so in your message and we will try to help sooner.

Tell us the page or course, what you were trying to do, what happened, and your device and browser. Between 20 and 4,000 characters. Please do not include passwords or other sensitive personal information.

Are you a paid Care Tools member?

Members get priority support, usually with a reply within 24 hours. We check membership before relying on it.