HSC CM4: Communication in health and social care

1. Understand communication channels in health and social care settings

• 1.1. Explain the use of communication in health and social care settings
• 1.2. Explain the impact of communication on service delivery outcomes

2. Understand how to support communication

• 2.1. Outline theories of communication
• 2.2. Describe communication and language needs and preferences of individuals
• 2.3. Explain factors that influence communication and interactions
• 2.4. Explain how barriers to communication can be overcome
• 2.5. Explain how to communicate to meet the needs of others
• 2.6. Explain how to access additional support or services to enable individuals to communicate effectively

3. Understand legislation, policies, procedures and codes of practice relating to information management

• 3.1. Explain the meaning of the term confidentiality
• 3.2. Summarise legislation, policies, procedures and codes of practice relating to the management of information
• 3.3. Explain the potential tension between maintaining confidentiality and the need to disclose information

4. Understand how to work in line with legislation, policies, procedures and codes of practice relating to information management

• 4.1. Describe how to ensure the security of data when accessing and storing records
• 4.2. Describe how to ensure the security of data when sharing information
• 4.3. Explain how to maintain records